Manager, Monitoring & Observability

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About the role

Remote Brazil At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation. We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose. Honesty Reliability Curiosity Collaboration Passion Job Responsibilities: • Team Leadership & Strategic Delivery • • Lead, mentor, and grow a team of Expert/Senior Observability Engineers and SREs. • Define and execute the enterprise observability roadmap, transitioning the organization to modern platforms (IBM Instana, Grafana, OpenTelemetry). • Manage vendor relationships, software licensing, cloud consumption costs, and department budgets. • Agile, Scrum & Project Management (PMP) • Act as the delivery leader for all observability engineering initiatives using Agile/Scrum frameworks. • Oversee backlog grooming, sprint planning, and resource capacity for the engineering team. • Apply PMP best practices to manage large-scale, complex projects, such as FOAK platform onboarding, tool migrations, and multi-cloud telemetry integrations. • ITIL & Operational Excellence • Champion ITIL v4 practices across the team, ensuring strict adherence to Change, Incident, and Problem Management protocols. • Serve as the Senior Escalation Manager during Major Incidents (P1/P2), coordinating multi-disciplinary war rooms and driving post-incident Root Cause Analysis (RCA). • Drive continuous improvement by automating operational toil and integrating observability tools with ITSM platforms (ServiceNow). • SRE Governance & Technical Oversight • Govern enterprise Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets. • Provide technical oversight on architecture designs for Kubernetes observability, telemetry pipelines, and Infrastructure-as-Code (Ansible/Terraform). • Ensure all observability platforms adhere to enterprise security, RBAC, and compliance standards. • Stakeholder & Transition Management • Partner with Application, Cloud, Security, and DevOps leaders to ensure observability is embedded into the CI/CD pipeline (Shift-Left). • Oversee comprehensive Knowledge Transfer (KT) and transition programs, ensuring 24x7 operational readiness for newly onboarded technologies. Required Skills & Frameworks • Management & Process: Agile/Scrum, PMP/Project Management methodologies, ITIL v4, ITSM (ServiceNow), OKR tracking, Budget/Vendor Management. • Observability & APM Context: Deep conceptual understanding of IBM Instana, Grafana, Prometheus, OpenTelemetry, Telegraf, and InfluxDB. • Cloud & Infrastructure Context: Kubernetes, Docker, Multi-Cloud (AWS/Azure/GCP), Linux, and legacy monitoring (Netcool, SolarWinds). • Automation Context: Familiarity with DevOps principles, CI/CD pipelines, GitOps, and IaC (Ansible/Terraform). Qualifications & Experience • 12+ years of total IT experience , with at least 3-5 years directly managing Site Reliability Engineering (SRE), Observability, or Cloud Infrastructure teams. • Proven track record of managing enterprise-wide IT transformation projects and complex vendor transitions. • Deep experience operating within heavily regulated, 24x7 enterprise environments using structured service delivery models. • Required/Highly Preferred Certifications: • ITIL 4 Foundation / Managing Professional • Certified ScrumMaster (CSM) or Professional Scrum Master (PSM)

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