Senior Process Manager
Ensono INC · 🌍 Pune, India
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Sponsor Radar — Ensono INC
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About the role
About Ensono Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 2,900 associates globally and is headquartered in greater Chicago. We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning. Job Summary As a Senior Business Process Manager, you will be a part of Continual Improvement team, playing a pivotal role in driving organizational change, enhancing efficiency, and optimizing business processes through process reengineering, digital/ automation solutions and innovation. Your focus will be on identifying opportunities, collaborating with stakeholders to streamline operations, improve workflows through leveraging Six Sigma or equivalent methodologies along with Change management to ensure the effectiveness of the new processes and provide training and support to the team members, to ensure that the best practices are followed, and new process is well adopted in the environment. Key Responsibilities • Identifying Improvement Opportunities • Experience leading process mapping and / or workshop facilitation activities; facilitation skills for working issues and identifying opportunities with groups and teams • Analyzing current business processes, workflows and procedures to identify areas for improvement. • Conduct a thorough data analysis and process mapping to identify obstacles, inefficiencies and opportunities for improvement. • Raise the problem tickets to investigate the cause of recurring issues • Document the as-is process flow to identify gaps • Lead Process Optimization initiatives: • Developing and implementing optimized processes and procedures to enhance efficiency, productivity and customer satisfaction. • Lead initiatives to drive toil reduction / reduction in the recurring issues in environment, reducing false positives or activities that can be digitized • Develop and implement relevant To-be processes and technologies to optimize the organization’s internal operations, using combination of process re-engineering & digital/automation solutions. • Stakeholder Engagement: • Collaborate with cross-functional teams to identify process improvements and design and execute innovative solutions. • Collaborate with executives, department heads, and teams to align process optimization efforts with business objectives. • Influence decision-makers by presenting logical solutions backed by data driven discovery and decision making on approaches & prioritization & plan to optimize identified processes and demonstrating the value of optimization. • Change Management: • Lead change