Jobs / United States / Ziprecruiter INC
IT Support Technician
Ziprecruiter INC · 🇺🇸 Santa Monica, CA
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 13 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 4 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Ziprecruiter INC
The US Department of Labor certified 13 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 4 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Ziprecruiter INC →
About the role
We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.) Our Mission: To actively connect people to their next great opportunity. Who We Are: ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android. Job Summary The ideal candidate will be the first point of contact for all IT-related issues, providing timely and effective technical assistance to our employees. The candidate will be responsible for troubleshooting hardware, software, and network problems, ensuring our technology and infrastructure runs smoothly and efficiently. The candidate will also provide support for a 1000-person remote-first workforce with regular 300+ attendee, multi-day onsites, and other in-office duties. Key Focuses • Individuals will serve as the first point of contact for all IT technical support requests. • Support employees (in person and remotely) with hybrid schedule flexibility. • Install, configure, and maintain end-user laptops and software applications. • Troubleshooting network connectivity issues, including Wi-Fi and VPN access. • Troubleshooting physical LAN, printers, conference room technology. • Provision/deprovision Software-as-a-Service (SaaS) accounts for new employees • Lead remote new hiring onboarding IT sessions for all incoming employees, as well as supporting additional sessions if needed. • Provides status updates and resolution summaries in a timely manner using internal ticketing systems and Slack instances. • Maintain inventory management system/stock levels, vendor relationships and coordination. • Contribute to process discussions, proposing solutions to opportunities for improvement during weekly team discussions. • Communicate system outages, recovery time objectives, and resolution to end users. • Additional duties as assigned, including supporting office relocations, safely disposing of assets, and overseeing contractors. Minimum Qualifications • Willing and able to commute onsite to our Santa Monica office 5 days a week • At least one year of helpdesk, technical support, or customer support experience. • Working knowledge of Windows and macOS. • Expertise at troubleshooting wifi networking, software, and hardware for end users • Familiarity administering SaaS services (e.g., Google Workspace, Slack) - access resets, permissions, groups management. • Comfortable operating in a fast paced and evolving environment. • Effective time management skills. • Demonstrated verbal and written communication skills. • Adaptable to new technologies and process methods. Preferred Qualifications • Related coursework or one additional year of experience. • Purchasing procurement workflow experience and execution. • Working knowledge of basic security principles (identity verification, passphrase complexity, safe handling and disposal of sensitive data, 2-factor authentication). • Strong customer service experience to technical and non-technical customers. • 50+ wpm typing. • Strong command of power user features for at least one application– keyboard shortcuts, context switching, etc. The US base pay range for this full-time position is $27.75/hr-$38.50/hr. Our pay ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is