Enterprise App Admin II
FIVE9 INC · 🌍 India, Bengaluru (Hybrid)
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Sponsor Radar — FIVE9 INC
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About the role
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Role Overview We are seeking an HR Applications Administrator to join our Business Technology / Enterprise Applications team, responsible for administering, configuring, and supporting the applications behind Five9’s HR, Payroll, and Talent programs, primarily UKG (formerly UltiPro), with additional support for Deel, Greenhouse, and various other HR applications. This role partners closely with Human Resources, Payroll, Finance, Business Technology, InfoSec, and external vendors to keep our HR systems secure, reliable, and effective. The ideal candidate has hands-on UKG administration experience, along with a UKG Pro certification, strongly preferred. Candidates with substantial Workday administration experience and a Workday certification may also be a strong fit. This person communicates clearly, partners well across HR, Payroll, Finance, Business Technology, InfoSec, and vendor teams, and manages day-to-day administration independently. The position is a hybrid role combining in-office and work-from-home days, based in Chennai or Bengaluru, India, and requires regular overlap with United States business hours, including work until approximately 11:30 PM India Standard Time when needed. Key Responsibilities • Administer and configure Five9’s HR applications on a day-to-day basis, with primary focus on UKG Pro (formerly UltiPro), including system settings, business rules, and module configuration. • Maintain system security roles, permissions, and access controls across HR applications to ensure appropriate data protection and compliance with company policy. • Build, test, and maintain business process workflows, approval chains, and notifications within UKG Pro and related HR systems. • Support and maintain integrations between UKG Pro, Deel, Greenhouse, Degreed Learning Experience Platform, Replicon, and other business applications, partnering with Business Technology teams as needed. • Perform system testing, including validation of configuration changes, patches, and vendor releases prior to production deployment. • Coordinate periodic vendor releases and platform updates, assessing impact to existing configuration and coordinating regression testing with stakeholders. • Monitor data quality across HR systems, and identify, troubleshoot, and resolve data integrity issues. • Build and maintain reports and dashboards to support HR, Payroll, and business stakeholder reporting needs. • Maintain clear, current documentation of system configurations, processes, and support procedures. • Provide day-to-day user support and troubleshooting for HR application end users, resolving issues in a timely manner. • Manage vendor relationships for supported HR applications, including support tickets, escalations, and roadmap discussions. • Support the AI Center of Excellence by identifying and helping implement opportunities to leverage AI to automate hire-to-retire and payroll-related processes. • Partner with Human Resources, Payroll, Finance, Business Technology, and InfoSec teams to gather requirements and implement solutions that meet business needs. Qualifications & Skills Required Qualifications • A minimum of 5 years of experience administering enterprise Human Resources applications, with hands-on UKG Pro (formerly UltiPro) experience as the primary qualification. • Bachelor’s degree in I