Staff Enterprise App Admin - Ironclad CLM and Workflow Developer
FIVE9 INC · 🌍 India, Chennai (Hybrid)
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About the role
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Senior Ironclad CLM Solution Architect and Workflow Developer Join us in bringing joy to customer experience. Five9 is a leading provider of customer experience software, bringing the power of AI and cloud innovation to customers worldwide. Living our values every day results in our team first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We are seeking a Senior Ironclad CLM Solution Architect and Workflow Developer to join our Business Technology team. This role leads the design, implementation, and administration of Ironclad as Five9’s contract lifecycle management platform and serves as the technical lead for replacing DocuSign CLM with Ironclad. You will architect the target-state solution, build and maintain the Workflow Designer workflows, templates, and clause libraries used to generate, route, negotiate, and execute Five9’s customer agreements, and guide the migration of existing templates, workflows, and executed agreements from DocuSign CLM. The ideal candidate is a senior business systems professional with seven or more years of experience, including at least three years of hands-on CLM implementation or administration and at least two years configuring Ironclad in production. The candidate holds the Ironclad Core Administration Certification and, ideally, has completed Ironclad’s Implementation Bootcamp and Verification Exam (Verified Partner Consultant, Implementation), with prior experience leading a CLM migration or platform replacement strongly preferred. The position is a hybrid role combining in-office and work-from-home days, based in Chennai or Bengaluru, India, and requires regular overlap with United States business hours, including work until approximately 11:30 PM India Standard Time when needed. Key Responsibilities • Lead the solution design and implementation of Ironclad CLM, defining the target-state architecture for contract intake, generation, review, negotiation, approval, signature, repository, and reporting, and serving as the subject matter expert for Legal, Deal Desk, Sales Operations, and Finance. • Own the replacement of DocuSign CLM with Ironclad, including migration strategy and roadmap, template and workflow inventory and rationalization, repository and metadata migration of executed agreements, parallel run, cutover, in-flight agreement handling, and decommissioning of legacy DocuSign CLM components. • Design, build, and maintain Ironclad workflows in Workflow Designer, including launch forms, conditional logic, approval routing, notifications, escalations, signature routing, and exception handling. • Create and maintain commercial document templates and clause libraries — including Master Services Agreements, service orders, order forms, amendments, and renewals — using legal language and clauses approved by the Legal team, with conditional content based on product, pricing, transaction type, and geography. • Administer and configure the Ironclad platform, including users, groups, roles and permissions, SSO and provisioning, repository structure, metadata and record types, and environment and release management. • Design and maintain the integrations between Salesforce, Salesforce CPQ, and Ironclad, including Workflow Sync and Record Sync, field mappings, and generation of service orders from CPQ quotes and qu