IT Operations Intern

IT Operations Intern Role Type: Internship (Full-time) About Sezzle: With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping! About the Role We are seeking a talented and motivated IT Operations Intern who is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement. The IT Operations Intern will assist Sezzle’s IT Operations team with daily support tasks, troubleshooting, and project-based initiatives. This role is designed for a candidate pursuing a technical degree who wants to gain real-world experience in IT service delivery and operational support. The intern will work closely with the IT Operations team to ensure timely resolution of end-user issues, maintain accurate inventory, and contribute to IT process improvement. Key Responsibilities • IT Service Desk Support: Respond to and resolve incoming IT service desk tickets in Jira related to hardware, software, or user access issues. • Break/Fix Work: Assist with diagnosing and resolving end-user device issues, including both macOS and Windows systems. • Device Deployment: Support the setup, imaging, and distribution of laptops and peripherals for new and existing employees. • Onboarding/Offboarding Support: Help provision accounts, configure systems for new hires, and assist with access removal and equipment collection for departures. • Inventory Tracking: Maintain accurate records of IT assets, ensuring proper tagging, documentation, and periodic audits. • Documentation: Contribute to and update internal documentation for troubleshooting steps, FAQs, and process workflows. • Project Assistance: Support the IT Operations team with ongoing initiatives related to system improvements, automation, or infrastructure upgrades. • Other Duties as Assigned: Participate in miscellaneous tasks and projects that support the IT Operations team’s mission. What We Look For: Education: Currently pursuing or recently completed a degree or technical program in Computer Science, Information Technology, or a related field, preferably with an emphasis on IT Operations, Systems Administration, or Infrastructure Management. Technical Skills: • Familiarity with macOS and Windows operating systems. • Basic understanding of networking, device configuration, and troubleshooting. • Exposure to cloud-based tools such as Google Workspace. • Interest in learning IT ticketing systems, MDM platforms, and automation tools. Soft Skills: • Strong problem-solving and organizational abilities. • Excellent communication and interpersonal skills. • Dependable, proactive, and eager to learn in a fast-paced environment. Preferred Knowledge and Skills • Prior experience providing IT support (academic, internship, or volunteer). • Basic knowledge of IT security concepts and best practices. • Familiarity with Jira or similar ticketing systems. • Intere