Renewals Specialist

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About the role

The Role You'll lead end-to-end commercial renewal motions and contract modernizations for a designated book of accounts, aligning subscription commitments with client usage to drive long-term retention. Drawing on your commercial expertise and analytical background, you'll manage proactive orchestration ahead of renewal dates, streamline quote-to-cash workflows, and build scalable playbooks that power an expanding operational function. This is a full-time, exempt position based in our Oakland, CA office with a hybrid work schedule: in office M/W/Th with the option to work from home on Tu/Fr. What you'll do • Own the end-to-end renewal lifecycle for a designated book of accounts, managing usage analysis, quote creation, approvals, and order form execution. • Lead commercial conversations with customers to guide contract modernizations, aligning subscription terms with platform usage and business requirements. • Partner cross-functionally with Account Executives and Customer Success Managers to streamline renewal workflows, maintain accurate pipeline forecasting, and ensure seamless customer handoffs. • Leverage internal quote-to-cash systems and automation tools to efficiently manage active renewal cycles across both high-touch and scaled client segments. • Maintain clean pipeline forecasting, system hygiene, and compliance across internal tools such as Salesforce and Ironclad. • Contribute to the continuous improvement of renewal playbooks, best practices, and operational processes as the function expands. About You • You have at least 4+ years of experience in SaaS renewals, commercial sales, or revenue operations, with a proven track record of managing end-to-end contract negotiations. • You are commercially minded and analytical, adept at evaluating usage data and metrics to structure mutually beneficial renewal agreements. • You are comfortable managing a dynamic book of renewals, balancing high-touch commercial discussions with streamlined, process-driven workflows. • You are a builder at heart who thrives in a dynamic environment, excited to contribute ideas and refine playbooks for a growing operational function. • You have practical experience navigating CRMs and Quote-to-Cash platforms (such as Salesforce and Ironclad) and are comfortable utilizing automation tools to drive efficiency. • You are authorized to work in the United States. Please note that at this time, Everlaw is not sponsoring U.S. employment visas for this role. Think you're missing some of the skills and are hesitant to apply? We do not believe in the 'perfect' candidate and encourage you to apply if you feel you can bring value to our team. We often revisit candidates who may have applied for a different role if something comes up that's a better fit. The Team — GTM Strategy & Operations The GTM Strategy & Operations team builds the engine behind an efficient, durable growth organization. Across strategy, planning, analytics, systems, and operations, the team sharpens how Everlaw segments markets, deploys resources, forecasts performance, and supports customer-facing teams. This work turns complex data into clear choices and scalable processes, helping the company grow with greater focus and discipline. Total Rewards & Benefits The annual base salary for this position is between $102,400 - $129,600, with a bonus of between $25,600 - $32,400, representing a 80/20 compensation split. Eligibility for the commission portion is performance-based and subject to the achievement of specific performance metrics, which are governed by Everlaw's policies and incentive plans. The final offered salary will be dependent upon many factors including the candidate’s experience and skills. The role's compensation is subject to change in the future.

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