Instructional Designer II

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About the role

Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com . **This is a hybrid position that requires 3 days per week in office at our Bangalore location** The Instructional Designer is responsible for designing, developing, publishing, and maintaining high-quality learning solutions for internal teams and external customers. Working closely with Product Managers, Subject Matter Experts (SMEs), and cross-functional teams, the Instructional Designer transforms complex business and technical concepts into engaging learning experiences that drive product adoption, knowledge retention, and learner success. This role owns the end-to-end learning content lifecycle, including instructional design, multimedia development, LMS administration, learner communications, and continuous content improvement. HOW WE’LL BE WINNING TOGETHER DAY TO DAY Learning Needs Analysis & Planning • Partner with Product Managers, SMEs, and stakeholders to identify training requirements for new products, features, enhancements, and releases. • Define learning objectives, target audiences, training scope, and success criteria. • Design learning programs, curriculum, learning journeys, and certification pathways. Content & Multimedia Development • Design and develop learning assets including eLearning modules, presentations, learner guides, knowledge articles, job aids, assessments, quizzes, videos, and microlearning content. • Translate complex business and technical concepts into learner-friendly training materials. • Create and edit instructional videos, software demonstrations, and product walkthroughs using Camtasia or similar tools. • Develop and integrate voiceovers using ElevenLabs or similar AI-powered tools. • Create learner-facing assets such as banners, flyers, infographics, learning catalogs, course thumbnails, and promotional materials using Canva or equivalent design platforms. • Ensure all learning content aligns with instructional design, branding, accessibility, and quality standards. SME Collaboration & Project Management • Collaborate with SMEs to gather technical information, validate content accuracy, and review training materials. • Manage content, review cycles and incorporate stakeholder feedback. • Coordinate multiple learning projects simultaneously while meeting quality and timeline expectations. • Maintain organized documentation, content repositories, and version control practices. LMS Administration & Learning Enablement • Upload, publish, and maintain training content within the Learning Management System (LMS). • Configure and manage courses, learning paths, catalogs, assessments, certifications, and learner assignments. • Generate LMS reports and monitor learner engagement, completion, and effectiveness metrics. • Maintain learner-facing learning portals and ensure content remains current and accessible. Content Maintenance & Continuous Improvement • Monitor product releases, enhancements, and feature updates to assess training impacts. • Update training content to reflect product changes and maintain accuracy. • Analyze learner feedback, engagement metrics, and course performance data. • Recommend and implement improvements to enhance learner experience and training effectiveness. • Stay current with emerging learning technologies, AI-powered tools, and industry best practices. W

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