Jobs / United States / Syndigo LLC
Senior Customer Success Manager
Syndigo LLC · 🇺🇸 Chicago, Illinois, United States
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 9 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 5 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Syndigo LLC paid sponsored hires in similar roles1 certified filing for “Product Manager” (General and Operations Managers) in IL: $118k–$118k, median $118k. Most were filed at wage level II (100%) — 2 lottery entries, ≈31% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Syndigo LLC
The US Department of Labor certified 9 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 5 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Syndigo LLC →
About the role
Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com . **This is a hybrid position that requires 2 days per week in office at our Chicago location** As a Senior Customer Success Manager , you will own the post-sale relationship for a portfolio of Syndigo’s largest and most strategic customers. You will act as a trusted advisor to executive stakeholders, driving measurable business outcomes, product adoption, retention, and expansion across complex, multi-threaded enterprise accounts. You will manage a book of business of approximately 8-12 strategic enterprise customers , fostering strong partnerships through a deep understanding of each customer’s business objectives, priorities, and challenges. You will play a role in improving our competitive advantage by developing, testing, and improving our workflows and product offerings. This will happen via participating in pilots, actively identifying improvements, and working with various internal teams to not only meet but exceed our customers’ expectations. HOW WE’LL BE WINNING TOGETHER DAY TO DAY Customer Value & Outcomes • Own the end-to-end success of assigned strategic enterprise accounts following implementation • Establish, document, and track customer goals, success metrics, and ROI realization plans • Lead recurring executive-level conversations focused on value delivered, business impact, and strategic alignment Relationship Management • Build and maintain trusted relationships with senior customer stakeholders (Director, VP, C-level) • Serve as the primary point of contact and escalation owner for assigned accounts, internally and externally • Lead structured performance reviews (including QBRs) that highlight outcomes, insights, risks, and next steps while driving ongoing discovery Adoption & Retention • Drive deep product adoption across customer teams and use cases • Identify adoption barriers, limitations, and risks, and partner with customers to remove roadblocks • Document risk within ChurnZero and proactively develop and execute mitigation and success plans with internal stakeholders • Collaborate with Commercial Sales and CSM Leadership to support customer renewals through insights and strategic guidance Growth & Expansion • Identify expansion opportunities through value discovery and product alignment, creating qualified lead pass opportunities for Sales • Partner with Account Executives to support upsell and cross-sell initiatives Advocacy • Identify, develop, and nurture customer advocates within your book of business • Proactively identify advocacy risk and develop mitigation strategies to preserve long-term relationships • Partner with internal teams to secure customer referrals, testimonials, and event speakers Cross-Functional Leadership • Serve as the voice of the customer internally, influencing Product, Support, and Services • Coordinate internal resources to deliver a seamless, high-quality enterprise customer experience • Work with clients and internal teams to create improvements to existing products and services as well as develop new ones that can benefit clients throughout Syndigo WE SHOULD TALK IF THIS SOUNDS LIKE YOU • 4+ years of experience in a customer-facing role with demonstrated success in client relationship management • Experience managing a book of business in the $4–$6M A RR range •