Jobs / United States / Billiontoone INC
Client Services Associate I, Oncology
Billiontoone INC · 🇺🇸 Union City, CA
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 9 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 2 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Billiontoone INC paid sponsored hires in similar roles3 certified filings for “Associate Bioinformatics Engineer” (Molecular and Cellular Biologists) in CA: $111k–$143k, median $113k. Most were filed at wage level I (33%) — 1 lottery entry, ≈15% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Billiontoone INC
The US Department of Labor certified 9 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 2 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Billiontoone INC →
About the role
A Rare Opportunity to Shape the Future of Genomics Join a team of brilliant, passionate innovators determined to transform healthcare. At BillionToOne, we've built a category-defining, publicly traded company on Nasdaq where transparency fuels trust, collaboration drives breakthroughs, and every contribution moves the needle on our mission to make life-changing diagnostics accessible to all. We don't just aim for incremental improvements; we build products that are 10x better than anything that exists today. Our scientists, engineers, sales executives, and visionaries are united by an unwavering commitment to changing the standard of care in prenatal and cancer diagnostics. This is where cutting-edge science meets human compassion, and every innovation you contribute helps remove the fear of the unknown from some of life's most critical medical moments. If you're driven by purpose, energized by innovation, and ready to help shape the future of precision medicine at scale, this is where you belong. We are looking for a Client Services Associate I, Oncology to provide exceptional service and support to BillionToOne's customers. This role is part of a broader Client Services organization. The Client Services Associate holds a pivotal role in the organization as he/she will act as the face of BillionToOne for our customers including physicians, Oncology clinics, patients, clinical and auxiliary staff. The CSA will be on the front lines of all internal and external customer inquiries supporting BillionToOne’s Oncology tests. The ideal candidate for this role is an ambitious and intelligent individual who is highly self-motivated and can effortlessly help drive and influence a positive patient and customer experience. The Client Services Associate I is a full-time onsite position and reports to the Client Services Manager. Working hours are Monday to Friday, 8:30 AM to 5:00 PM PT. Responsibilities: • Engage customers in a positive and courteous manner to resolve issues and deliver the best possible customer experience. • Oversee and effectively respond to all types of communication in a professional and articulate manner: phone, email, and web inquiries from customers (physician offices), sales representatives, and patients. • Handle a variety of inquiries, including questions about our technology, products, and services, status of test results, costs, billing, and insurance coverage. • Keep precise and clear documentation of all communications and follow-up activities. • Collaborate with our laboratory to ensure that client information is accurately maintained and help to ensure the timely delivery of test results. • Contact physicians and other medical personnel to obtain missing information from test orders. • Enter and qualify new customer information into CRM and LIMS systems. • Identify issues and trends and collaborate with commercial leadership to develop best practices for internal and external processes. • Participate in cross-functional projects that extend beyond routine responsibilities to contribute to building a world-class Customer Service organization. • Represent the organization during intra-department meetings or All Hands meetings as needed. Qualifications: • 1+ years of prior client-facing experience. • 4-year college degree (or equivalent in experience). • Experience with CRM tools (Salesforce, Zendesk, etc.) is a plus. • Advanced organizational skills with the ability to handle multiple assignments simultaneously. • Ability to work in a very fast-paced, demanding environment. • Outstanding verbal, written, and presentation skills - ability to effectively tailor messages to different audiences. • Passion for creating a delightful experience for internal and external customers. • Ability t