Senior Processing Manager

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About the role

Why Verifone For more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success. Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located. Currently, we do allow a hybrid work schedule but we regularly revisit our attendance policy. What's Exciting About The Role To strategically lead all aspects of Order Processing within EMEA as a primary regional focus, as part of Verifone's global Order Management alignment - driving global standards while accounting for regional differences, and partnering with peers in other regions and with global teams supporting shared functions such as tooling, reporting, and billing. This role drives the function's evolution through automation and AI to reduce overall order cycle time and improve quality for a better customer experience - all while ensuring fulfilment of business and customer requirements. It's perfect for someone who loves both the big picture and the details, and who can shift a team from reactive to proactive, metrics-driven operations that scale with Verifone's growth. Key Responsibilities: Lead the Order Management; Order entry and onboarding team to: • Conduct Technical Review of and engineer customer orders for faster delivery through Verifone's EMEA fulfillment operations. Activities include but not limited to planning EMEA terminals and parts stock, and strategizing additional processing capability and/or local soft parts suppliers. • Review and process customer orders with speed and in compliance with internal & external policies/regulations including but not limited to booking policy, sales recognition, ITC & Checkpoint requirements etc. • Develop order execution summary for customer care team as necessary • Handle change order request from customers Lead Customer Care Team to: • Manage contractual requirements of customer orders which include but not limited to documents submission, bank guarantees, production schedule, coordinate 3rd party witness inspections, LC review, advance payment collection, expedite customer orders as necessary and provide weekly order status update to customers, work with freight forwarder for shipment arrangement and billing to customer upon delivery etc. • Measure customer order RDSL/PDSL and continuously drive for performance improvement • Conduct monthly sales forecast and actualization • Continuously drive for productivity improvement Ensure Operational Readiness and compliance with client onboarding, ordering and product introduction • Proactively work with Legal, Product, Contract Administration and Engineering to ensure review and evaluation of operatio

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