Sales Enablement Lead (Customer & Product Support)

About AlphaSense: AlphaSense is the AI platform redefining market intelligence and workflow orchestration, trusted by thousands of leading organizations to drive faster, more confident decisions in business and finance. The platform combines domain-specific AI with a vast content universe of over 500 million premium business documents — including equity research, earnings calls, expert interviews, filings, news, and internal proprietary content. Purpose-built for speed, accuracy, and enterprise-grade security, AlphaSense helps teams extract critical insights, uncover market-moving trends, and automate complex workflows with high-quality outputs. With AI solutions like Generative Search, Generative Grid, and Deep Research, AlphaSense delivers the clarity and depth professionals need to navigate complexity and obtain accurate, real-time information quickly. For more information, visit www.alpha-sense.com . Come join us. About the Team: The Sales Enablement team at AlphaSense is an integrated and dynamic team that works cross-functionally to drive results for the Revenue organization. We identify skill gaps, knowledge gaps and opportunities for optimization to shape a scalable enablement strategy that improves overall efficiency and effectiveness of the revenue team. Our team is extremely passionate about continuous employee growth and helping others realize and reach their full potential while maximising output across the organisation. About the Role: We're seeking a Sales Enablement Lead (Customer & Product Support, Global) who believes that customer-facing teams should always know as much about the product as the market demands — and knows how to build the programs that get them there. This role has three distinct mandates. First , you'll own the onboarding and continuous development of our Customer & Product Support teams globally, building the product fluency they need to triage, troubleshoot, and resolve complex customer questions with confidence — including technical products like APIs, Financial Data, and Connectors. Second , you'll partner with our Product Enablement lead to ready the broader Revenue organization to speak to, demo, and sell new releases — working in close partnership with PMM, Product, and Engineering to ensure that when something ships, the people facing customers are prepared to bring it to market. Third , you'll own more technical knowledge such as security, infosec, and integrations across the organization — partnering with our Security teams, App Specialists, and Technical PMM to translate our connector ecosystem / API requirements, compliance, and data security concepts into clear, accessible enablement that arms revenue-facing reps to engage confidently with IT and AI personas at scale. Who You Are: • A technically curious problem-solver who translates complex products into practical enablement • A clear communicator who makes intricate technical concepts accessible across varied audiences - including IT, security, and AI buyer personas. • An organized program builder who can design structured onboarding paths, manage multiple training tracks, and continually refine programs based on feedback and performance metrics. • A collaborative cross-functional partner who can manage multiple workstreams and stakeholders at once without losing momentum. • A confident facilitator who energizes new hires and levels up tenured team members. • A data-driven thinker who measures impact and iterates. • A coach and mentor who thrives on helping others build deep product understanding and grow their technical troubleshooting capabilities. What You'll Do: • Design and own end-to-end onboarding and continuous training for the Support team, with a focus on how the product works, how it integrates, and how t