Payroll Tax Specialist

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About the role

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are You’re a detail-driven, process-oriented professional who takes pride in getting things right, especially when it comes to high-stakes, deadline-driven work. You thrive in environments where accuracy matters and bring a methodical, solutions-focused mindset to your day-to-day responsibilities. You’re comfortable working across systems, quick to spot inconsistencies, and diligent about maintaining compliance and documentation. You’re tech-savvy and quick to pick up new tools that help drive precision and efficiency in your work. You collaborate well with others, raise issues early, and are always looking for ways to improve how the work gets done. As a Payroll Tax Specialist, you play a vital role in the day-to-day execution of Payroll Tax Operations. You’re responsible for managing accurate, compliant filings across all local, state, and federal jurisdictions, while ensuring the integrity of the data that powers those filings. Your work helps reduce risk, build trust, and deliver a seamless experience for our customers. Your Success Profile What You Will Work On: • Payroll Tax Filing & Payments: • Execute and maintain quarterly and annual payroll tax filings across all local, state, and federal jurisdictions. • Ensure timely and accurate payments for all assigned states during quarter-end cycles. • Accurately process reversals and terminations in a timely manner. • Run daily payments and handle check processing to ensure timely remittance to tax agencies. • Manage tax ID updates and rate changes, ensuring all records are current and correct. • Payroll Tax Inquiry & Issue Resolution: • Resolve payroll tax inquiries and issues submitted via internal tickets from cross-functional teams, such as the CSO, within agreed-upon Service Level Agreements (SLAs). • Triage incoming issues to determine root cause and involve the appropriate cross-functional teams, such as Engineering, Product, or Compliance, for resolution. • Monitor inquiries to identify trends and surface insights that can inform systemic improvements. • Process Improvement & Documentation: • Recommend and implement improvements to existing payroll tax processes and workflows. • Maintain up-to-date documentation for assigned states in Confluence. • Collaborate with cross-functional teams, such as Product, Engineering, Finance, and the CSO, to implement updates to payroll tax processes and procedures. • Team Collaboration & Development: • Proactively identify and escalate any risks or blockers to the Pod Lead, contributing to efficient problem-solving. • Actively participate in pod meetings, health checks, and retrospectives to support team performance and continuous process improvement. • Support onboarding and knowledge transfer for new team members; share feedback and progress with your manager. • Perform other related duties as assigned, supporting the overall efficiency and compliance of Payroll Tax Operat

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