Senior HR Consultant

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About the role

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are You are passionate about strategizing with customers on their HR challenges and care deeply about the customer experience. You can simplify and articulate legalese and complex concepts into clear, easy-to-understand terms. You genuinely enjoy figuring out how and why things work and are excited by opportunities to drive team improvements. You are comfortable speaking directly with customers about challenging situations, and do so with empathy and ingenuity. You love learning about new products and subject matter (such as employment law updates), and helping others learn as well. As a Senior HR Consultant, you will serve customers directly to meet their HR goals and support our HR Consulting strategy. You will develop proactive, educational initiatives and improve Justworks’ HR tools, content, and experiences, in concert with stakeholders across the Customer Success Organization, Revenue Operations, Legal, Marketing, Sales, and Product teams. You will serve as a team leader, lending your expertise and mentorship to new hires and less senior team members. Your Success Profile What You Will Work On • Provide strategic HR guidance for assigned customers – including strategic assessments + action plans, handbook review, proactive HR compliance guidance, and program development – to help them achieve their HR and business goals • Serve as primary point of contact for assigned customers, educating them on HR best practices and working through creative solutions to effectively answer their complex HR questions • Coach and mentor fellow HR Consultants, supporting them in their day-to-day work, and providing quality assurance feedback • Balance time spent on customer-facing interactions and on deliverables for customers • Create HR-related content, tools, and experiences, for external and internal uses • Work with other Consultants on optimizing efficiencies across the entire team, including the integration of AI tools • Manage longer-term projects – such as our customer compliance newsletter and customer learning opportunities (such as webinars) – inclusive of scoping, providing feedback and inputs, and setting and meeting deadlines • Partner with Legal, Product, and Revenue teams on upcoming employment legislation – how it impacts Justworks customers and how we will best support them through change • Explain complicated compliance and HR concepts in simple, user-friendly terms • Display a high level of professionalism and compassion when working with each account on sensitive matters • Perform other related duties as assigned How You Will Do Your Work As a Senior HR Consultant, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following: • Culture and change champion - owning and balancing the conflicts between sta

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