Jobs / India / Ttec Digital LLC
Senior Consultant - Microsoft
Ttec Digital LLC · 🌍 Hyderabad
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Sponsor Radar — Ttec Digital LLC
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About the role
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. Senior Dynamics 365 & Power Platform Developer Position Purpose The Senior Dynamics 365 & Power Platform Developer will design, develop, and deliver enterprise-grade Microsoft Dynamics 365 and Power Platform solutions that drive digital transformation for global clients. The role requires deep expertise in Dynamics 365, Power Platform, Microsoft Omnichannel (CCaaS), and Microsoft development technologies to build scalable, secure, and high-performing business applications. The successful candidate will collaborate with cross-functional teams throughout the software development lifecycle while contributing to technical design, solution architecture, code quality, and project delivery. Key Responsibilities Design, develop, and customize Microsoft Dynamics 365 applications across Sales, Customer Service, and Marketing modules. Develop sophisticated Canvas Apps with a focus on usability, responsiveness, and performance optimization. Build Model-driven Apps and automate business processes using Power Automate. Develop reusable Power Platform Component Framework (PCF) controls. Implement complex business logic using Power Fx and Dataverse. Configure and integrate Microsoft Omnichannel for Customer Service (CCaaS), including routing rules, workstreams, queues, and agent experiences. Develop custom plugins, workflows, business rules, and JavaScript customizations within Dynamics 365. Design, develop, and integrate REST/SOAP APIs and web services with external enterprise applications. Participate in the complete Software Development Life Cycle (SDLC), including design, development, testing, deployment, and production support. Troubleshoot and resolve production issues while ensuring application stability and performance. Conduct code reviews and ensure adherence to coding standards and best practices. Prepare technical documentation, deployment guides, and solution design documents. Estimate development effort and contribute to sprint planning and project execution. Track assigned work items, proactively identify risks, and communicate project status to stakeholders. Stay current with Microsoft's latest Dynamics 365, Power Platform, and Omnichannel capabilities. Technical Expertise The ideal candidate should possess strong hands-on experience in: Microsoft Dynamics 365 (Sales, Customer Service, Marketing) Microsoft Power Platform Canvas Apps Model-driven Apps Power Automate Dataverse Power Fx Power Platform Component Framework (PCF) Microsoft Omnichannel for Customer Service (CCaaS) C# .NET Framework / .NET Core JavaScript / TypeScript REST APIs and SOAP Web Services Azure DevOps Git Plugin Development Custom Workflows Business Rules Solution Customization SDLC and Agile Development Competencies Strong analytical and problem-solving skills Excellent verbal and written communication Ability to work independently with minimal supervision Strong stakeholder management and collaboration skills Excellent time management and prioritization Team player with mentoring capabilities Attention to detail and commitment to quality Adaptability to changing business priorities Continuous learning mindset Strong ownership and accountability Technology Stack Microsoft Technologies Microsoft Dynamics 365 Microsoft Power Platform Canvas Apps Model-driven Apps Power Automate Dataverse Power Fx Power Platform Component Framework (PCF) Microsoft Omnichannel for Customer Service (CCaaS) Development C# .NET ASP.NET JavaScript TypeScript HTML5 CSS3 Integration REST APIs SOAP Web Services JSON XML DevOps & Source Control Azure DevOp