Associate Onboarding Specialist - Portuguese speaking

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About the role

Candidates must already have the right to work in the UK. This role is not eligible for employer-sponsored visa or work permit applications. With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. Location: London Work model: Hybrid (two days per week in the office) Languages: Portuguese and English (mandatory) Reports to: Onboarding Supervisor or Onboarding Manager Role summary The Associate Onboarding Specialist supports the first stage of the OpenTable restaurant lifecycle. This role is the first point of contact for restaurants after the sale is complete and helps prepare each account for the appropriate onboarding experience. Under structured guidance, the Associate Onboarding Specialist reviews and organizes account information, completes defined administrative and setup activities, collects initial customer information, supports initial configuration, and directs the account to the appropriate onboarding path. The role maintains accurate records and escalates questions or exceptions when additional support is needed. The role succeeds through reliable execution, attention to detail, clear communication, timely escalation, and visible growth in product, process, and customer judgment. What You’ll Do • Review assigned account, sales, restaurant, and operating information using documented procedures. • Complete defined administrative tasks that prepare the account for onboarding, including maintaining accurate ownership, attribution, notes, and records. • Collect required customer information and initial assets using approved processes and communication standards. • Support the initial profile and system configuration using approved tools and workflows. • Help direct accounts to the appropriate onboarding experience based on documented guidance. • Identify missing information, unclear expectations, or potential risks and escalate them appropriately. • Maintain accurate Salesforce records, notes, tasks, milestones, and next actions. • Prepare clear information for the Onboarding Specialist who receives the account. • Communicate clearly and professionally with restaurant partners and internal teams. • Complete required product, process, quality, and role training. • Participate in coaching, calibration, shadowing, and quality-review activities. • Use approved AI and automation tools responsibly to support productivity and work quality. What You’ll Bring • Strong organization, follow-through, and attention to detail. • Clear written and verbal communication skills. • Willingness to learn restaurant operations, OpenTable products, and customer lifecycle processes. • Ability to follow a structured process while recognizing when information is incomplete or inconsistent. • Comfort asking questions and escalating risk early. • Basic ability to learn and use Salesforce, collaboration tools, spreadsheets, and approved AI tools. • A customer-centered, inclusive, and team-oriented approach. • Ability to manage a defined workload in a remote or distributed environment. Qualifications • Native level proficiency in Portuguese and fluency in English • Experience in customer service, hospitality, restaurant operations

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