Customer Support Supervisor (Hybrid)

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About the role

With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. About the Job As a Customer Support Supervisor, you will lead and empower a dedicated team of Customer Support Representatives to deliver exceptional service across OpenTable's global restaurant and diner network. You will drive operational excellence, foster team development, and champion customer advocacy in a collaborative, fast-paced environment. By partnering closely with peers across the business, you will elevate support quality and ensure our partners and diners receive seamless hospitality solutions. Responsibilities • Build, coach, and develop a high-performing team of Customer Support Representatives to achieve operational and service quality targets. • Foster a collaborative and inclusive team environment centered on continuous learning, performance development, and accountability. • Communicate effectively and facilitate engaging presentations to diverse internal and external audiences. • Partner with cross-functional peers to identify, establish, and implement standard support methodologies and best practices. • Navigate challenging performance conversations constructively while maintaining a supportive and positive team atmosphere. • Manage team schedules and resources flexibly to support evolving business and customer needs. Minimum Qualifications • 2+ years of supervisory experience in a call center or customer support environment. • Proven track record of building, leading, and motivating support teams. • Strong analytical thinking and behavioral problem-solving abilities. • Foundational knowledge of computer and home networking concepts, including operating systems, web browsers, routers, and modems. • Demonstrated ability to manage time effectively and handle multiple priorities simultaneously. Preferred Qualifications • Working knowledge of current Microsoft Windows operating systems (client and server platforms). • Proficiency with iOS and Apple hardware environments. • Hands-on experience using modern support desk tools, such as Salesforce, Customer Communities, and live chat platforms. • Exceptional interpersonal and active listening skills with a strong dedication to customer advocacy. • Excellent written and verbal communication skills across formal and informal channels. Benefits and Perks • Work from (almost) anywhere for up to 20 days per year • Focus on mental health and well-being: • Company-paid therapy sessions through SpringHealth • Company-paid subscription to Headspace • Paid parental leave • Generous paid vacation + time off for your birthday • Paid volunteer time • Focus on your career growth: • Development Dollars • Leadership development • Access to thousands of on-demand e-learnings • Travel Discounts • Employee Resource Groups • Christmas Bonus - 30 days • 20 days of paid time off a year • 25% vacation premium • Private health, dental, and life insurance • Monthly social events and happy hours The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that a

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