Sr. Onboarding Specialist (12 month contract)
Opentable INC · 🌍 Paris, France
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About the role
Senior Onboarding Specialist (Senior OBS) Location: Paris, France Team: Global Onboarding Travel: Up to 50%, varying by account and client requirements Salary: 60k€ basic Languages: Fluent French and English required With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. Role summary The Senior Onboarding Specialist (Senior OBS) is a product expert and lead practitioner within OpenTable’s global Onboarding team. They own the end-to-end onboarding journey for complex and high-profile restaurant partners, from signed contract through configuration, integration, training, and go-live. Using a consultative, high-touch approach, the Senior OBS translates restaurant operating needs into effective OpenTable configurations and practical training. They combine strong individual delivery with team-level impact by mentoring colleagues, supporting escalations, managing workflow, leading test projects, and identifying improvements that increase onboarding quality, speed, and customer value. This Paris-based role will involve regular client-facing work on site. The successful candidate should be comfortable travelling up to 50%, with the exact level varying by account, implementation complexity, and client requirements. What you’ll do • Own complex implementations from initial handoff through successful go-live, including configuration, product setup, integrations, data readiness, and tailored staff training. • Act as a trusted advisor to restaurant partners, using a consultative approach to understand their operations, challenge assumptions constructively, and recommend setups that support adoption and long-term value. • Configure OpenTable products to reflect each restaurant’s floor plan, guest flow, operating model, and business needs. • Coordinate with restaurant teams, POS providers, third-party partners, and internal technical teams to resolve integration, data, and configuration issues. • Deliver engaging training to restaurant owners, managers, and staff in French and English, both remotely and on site. • Represent OpenTable professionally during client-site visits, workshops, implementation meetings, and go-live support. • Manage a dynamic portfolio and daily workflow, balancing implementation speed, quality, client needs, and team service-level agreements (SLAs). • Serve as a point of escalation for complex, unusual, or high-impact onboarding cases, partnering with Tier 2 Support, Product, Sales, Customer Success, Billing, and other teams to drive resolution. • Mentor and support Onboarding Specialists by sharing product knowledge, configuration approaches, training techniques, and practical case guidance. • Contribute to team training, knowledge sharing, internal channels, and the development of onboarding materials, playbooks, and process documentation. • Lead or contribute to test projects for new products, tools, workflows, and company initiatives; define milestones, identify blockers, analyse results, and communicate recommendations to management. • Identify bottlenecks and opportunities across the onboarding journey, using operational data and customer insight to recommend and implement improvements. • Champion eff