Advanced Customer Engineer-Level 1

At Reltio®, an SAP Company, we believe data should fuel your success in the enterprise AI era. Our Context Intelligence Platform turns fragmented data into a trusted, connected context so AI agents and systems can act with expert-level judgement at enterprise scale. Reltio’s cloud-native SaaS platform harmonizes, unifies, and governs data across sources and formats—including unstructured data—in real time, turning them into data assets that can be mobilized in milliseconds to any application, user, or AI agent. Trusted by more than 200 of the world’s largest brands across industries such as life sciences, financial services, healthcare, and technology, we fuel frictionless operations and help enterprises accelerate innovation and reduce risk. At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence. Reltio has earned numerous awards and industry and analyst recognition for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk! Job Summary: The Advanced Customer Engineer-Level 1 provides the second level of expertise and service to ensure all the Reltio customers get the best possible experience. This position requires an understanding of the Reltio application stack from the front end to the database layers and analysis of break-fix cases and the ability to efficiently investigate and resolve complex issues. Job Duties and Responsibilities: • Develop and implement algorithms/techniques for solving problems in a high-volume and high-availability environment. • Take complete ownership of knowledge of Reltio Platform features, components, and integrations. • Build and implement scalable and accurate monitoring and metric tools and frameworks. • Analyze customer needs and software requirements to determine configuration accuracy in solving issues and incidents. • Provide quality technical support assistance, resulting in high customer satisfaction. • Monitor performance, stability, and consistency of the Platform to facilitate the delivery of well-rounded decision-making in connection with product development and delivery. • Resolve customer technical issues through collaboration, reproduction, UI/API/performance debugging, and troubleshooting. • Remain abreast of technological advancements to identify cutting-edge and new pragmatic approaches to building sustainable solutions, including applying pragmatic approaches to deliver solutions and fixes to critical customer-facing obstacles. • Provide alternate solutions and exercise independent judgment in developing methods, techniques, and evaluation criteria that lead to prompt resolution of issues. • Learn and keep up-to-date on the latest product functionality, dependencies, underlying architecture, and their operational impact. • Gain an understanding of MDM, NoSQL, Data structures, Service architecture, and System design through documentation. • Collaborate wit