Senior Manager, Revenue Operations

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About the role

Omada Health is on a mission to bend the curve of chronic disease. About the Role: Join our Revenue Operations team as the business partner to our growing Customer Success organization. You'll own the end-to-end B2B2C enrollment funnel—from eligibility through outreach to member enrollment—building the data, metrics, and operating cadence that drive measurable growth. This is a senior, outcomes-focused role. Success means turning complex data into clear recommendations, moving work from analysis to action, and driving cross-functional alignment to deliver results. What You’ll Own: • Own enrollment funnel reporting across eligibility, outreach, and member conversion. • Build and maintain a unified data model linking B2B customer activity to B2C member outcomes, standardizing funnel stages, metrics, and attribution. • Identify and resolve data gaps, system disconnects, and process inefficiencies limiting enrollment visibility. • Develop dashboards and insights that help CSMs and leaders improve funnel health, outreach performance, and conversion. • Lead stakeholder reviews with clear recommendations, decisions, owners, and next steps. • Partner with field teams to build practical analytics that incorporate frontline insights and drive adoption. • Collaborate across Operations, CSM, Marketing, and Engineering to improve data quality, integrations, and reporting. • Establish operating rhythms to track funnel performance, drive accountability, and enable continuous improvement. • Lead Customer Success annual planning, including capacity, territories, quotas, incentives, roadmaps, and targeting. About You: You have built or optimized multi-stage funnels across systems and teams, bringing structure to ambiguous, fragmented data through strong data modeling, systems thinking, and stakeholder influence. • You ship. A strong bias toward action; you move work from analysis to decision to completion on time with clear milestones, flagging timeline changes before they impact stakeholders. • You lead with the “so what.” You distill complexity into a clear takeaway, business impact, and recommended action—enabling decisions rather than further exploration—and resist unnecessary metric complexity. • You prioritize ruthlessly. You scope tightly, focus on the highest-impact work, and decline or defer lower-value requests rather than spreading effort thin. • You create clarity for others. You drive discussions to decisions, owners, and next steps, bring proposed paths forward rather than escalating ambiguity, and own business outcomes end-to-end. • You build with the field, not just for it. You incorporate frontline intelligence so the people who use your models trust and adopt them. What You Bring: • 7+ years in Revenue Operations, Growth Operations, or Analytics within complex, multi-system environments. • Experience building and optimizing end-to-end funnels (B2B2C, marketplace, healthcare, or lifecycle marketing preferred). • Proven ability to deliver decision-ready analyses on time and translate complex data into clear recommendations for executive audiences. • Strong judgment in balancing analytical rigor with speed, defining scope, and knowing when insights are actionable. • Demonstrated success driving cross-functional alignment and influencing stakeholders independently. • Strong analytical skills (Excel, BI tools; SQL a plus) with expertise in funnel metrics, conversion analysis, and operating models. • Experience partnering with Customer Success, Sales, or Growth teams to drive behavior change and improve business outcomes. • Experience with healthcare data, eligibility files, or similar data ingestion workflows preferred. Benefits: • Competitive salary with generous annual cash bonus • Equity grants • Emp

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