Senior Performance Specialist

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About the role

About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This position is located in Pune. You'll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best. To learn more about life at LogicMonitor, check out our Careers Page . What You'll Do: LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! LogicMonitor’s Professional Services team partners with global enterprises to monitor, troubleshoot, and optimize end-user digital experience. As a Senior Performance Specialist, you will work at the intersection of internet performance, observability, and customer success, helping organizations identify and resolve issues across the full digital delivery chain before they impact users. In this role, you will act as a trusted technical advisor to customers, lead complex onboarding and optimization efforts, mentor internal team members, and proactively identify opportunities to improve customer outcomes and team delivery. Here's a closer look at this key role: • Lead customer onboarding onto the LogicMonitor’s IPM platform, following best practices and accelerating time-to-value. • Proactively monitor, triage, and analyze customer digital services to identify performance issues before they impact end users. • Investigate performance bottlenecks across internet paths, CDNs, DNS, third-party dependencies, application delivery, and browser behavior. • Configure, optimize, and review synthetic test scripts to accurately reflect real user journeys. • Present performance insights, trends, and recommendations during customer reviews and technical discussions. • Act as a trusted advisor to customers by sharing best practices, technical guidance, and product expertise. • Collaborate with Engineering, Product, Support, and Customer Success teams to resolve issues and improve platform capabilities. • Train, mentor, and support internal team members to improve technical depth and delivery consistency. • Identify opportunities within the team to improve day-to-day workflows, deliverables, and overall service quality. What You'll Need: • Minimum 5 years of experience in customer-facing technical, consulting, observability, web performance, or related roles. • Strong knowledge of DNS, HTTP/S, TLS, CDNs, browser behavior, an

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