Solutions Engineer

About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This position is located in Sydney, Australia To learn more about life at LogicMonitor, check out our Careers Page . What You'll Do: LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! The Solutions Engineer is responsible for the successful delivery of LogicMonitor Professional Services (PS) technical solutions for new and existing customers. The Solutions Engineer works as a member of the PS team, interfacing directly with LogicMonitor customers while working closely with internal Customer Success Management, Tech Support and Training teams. Duties vary from crafting advanced configurations of LogicMonitor, leading discovery, design & deployment working sessions with customers and relaying product features and improvements to Product/Development teams. Considered a Subject Matter Expert on all things LogicMonitor, the Solutions Engineer strives to help customers adopt best practices and optimal configurations that align with business goals and supplements a comprehensive IT monitoring strategy. Here's a closer look at this key role: We are seeking a Solutions Engineer to drive the successful delivery of our Professional Services technical solutions for both new and existing customers. In this role, you'll work directly with customers and collaborate with internal teams—including Customer Success, Tech Support, and Training—to craft advanced LogicMonitor configurations and lead discovery, design, and deployment sessions. As a recognized subject matter expert on all things LogicMonitor, you’ll relay critical product insights to our Product/Development teams while guiding customers to adopt best practices and optimal configurations that support a comprehensive IT monitoring strategy. • Lead Implementations : Oversee end-to-end deployments—from small to large-scale—ensuring flawless delivery of LogicMonitor solutions. • Collaborative Engagement : Partner with PS Project and Customer Success Managers to kick off engagements and ensure seamless handoffs. • Drive Customer Adoption : Facilitate remote and onsite working sessions for discovery, design, and deployment to accelerate LogicMonitor adoption. • Optimize Configurations : Advocate and implement best practices to fine-tune customer LogicMonitor configurations. • Automate Processes : Leverage REST API and scripting to automate routine and bulk tasks for enhanced efficiency. • Provide Critical Feedback : Identify gaps, feature requests, and issues, a