Sr. AI Growth Strategist

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About the role

About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This position is located in Sydney. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best. To learn more about life at LogicMonitor, check out our Careers Page . What You'll Do: LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! As a senior member of Edwin’s AI Growth organisation, you will also support the development of other AI Growth Strategists, contribute to customer engagement methodologies and playbooks, and help improve how Edwin delivers value at scale. You will work closely with AI Impact, Product, Engineering, Sales, Marketing, Enablement, and LogicMonitor Customer Success teams to ensure customers continuously realise value from Edwin while providing actionable feedback that shapes the future of the platform. Here's a closer look at this key role: • Own customer success across a portfolio of strategic enterprise customers, guiding them from deployment through operational adoption, value realisation, and Autonomous IT maturity. • Partner with AI Impact and technical delivery teams to ensure customers successfully transition from implementation to sustained operational adoption. • Develop and execute comprehensive AI Success Plans aligned with customer business objectives, tracking adoption, operational outcomes, customer health, and measurable value throughout the customer lifecycle. • Serve as a trusted advisor to senior customer stakeholders, helping them navigate organisational change, prioritise AI initiatives, and maximise the business impact of Edwin. • Deliver Executive Business Reviews that demonstrate ROI, business impact, adoption progress, risks, and strategic recommendations for continued growth. • Proactively identify adoption risks, operational challenges, and customer health concerns, coordinating the appropriate cross-functional resources to drive recovery. • Guide customers in expanding AI adoption across new teams, use cases, and operational workflows. • Partner with Sales and Customer Success to identify expansion opportunities based on demonstrated outcomes, adoption maturity, and realised value. • Lead complex customer initiatives involving Product, Engineering, AI Impact, Sales, and other internal teams. • Translate technical capabilities and product usa

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