Sr. Solutions Architect, Edwin AI

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About the role

About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This position is located in Pune / Bangalore. You'll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best. To learn more about life at LogicMonitor, check out our Careers Page . What You'll Do: LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! The Sr. Solutions Architect, Edwin AI supports the Professional Services (PS) organization as advisor across all regions and Edwin AI projects, directly supporting complex engagements and providing oversight on less complex ones. This role acts as global delivery expert responsible for defining, capturing, and sharing best practices, acting as the primary conduit between Professional Services and Edwin AI product teams. This Edwin AI architect is accountable for multiplying team expertise by mentoring regional teams and ensuring consistent high-quality delivery across all geographies. Here's a closer look at this key role: • Regularly interacts with LogicMonitor existing customers to scope implementations, technically assess the feasibility and approach for customer monitoring and Edwin AI use cases and integrations, in close alignment with the Edwin Product team • Act as Edwin AI delivery expert responsible for defining, capturing, and sharing best practices, acting as the primary conduit between Professional Services and Edwin AI product teams • Define, develop, build and maintain best practices for Edwin AI deployments; share expertise by mentoring regional teams and partners as necessary • Ensuring consistent high-quality delivery of Edwin AI across all geographies • Build and/or oversee accurate estimates for services proposals, including hours effort, timeframe and pricing with Sales, CS and customers to develop detailed Statements of Work (SOWs) and design documentation • Regularly perform post-sales discovery and design of custom solutions with customers (requirements gathering, researching, prototyping and design documentation) • Works collaboratively with the Project Management and Solutions Engineer teams to guide post-sales services delivery, aligning project team to SOW deliverables, scope of engagement, and technical escalations (where necessary) • Assist regional Solutions Engineers wi

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