Benefits Specialist, Europe & APAC

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About the role

Groupon connects 42 million customers with local experiences - restaurants, events, wellness and travel - and the million-plus merchants who deliver them. Our mission is to get people offline and into the real world at prices that make it possible. We're an AI-native company in the middle of a platform transformation, moving from a deals marketplace to an experience discovery platform that works for customers and merchants at the same time. The Role You run employee benefits, pensions, and retirement schemes across Europe and APAC, with India as the primary APAC market. This is a hands-on specialist role for someone who knows how benefits work in multiple countries, enjoys working with local teams and brokers to get them right, and uses AI to do the work better and faster. You keep the schemes running accurately day to day and help the offering evolve in each market. AI is central to how this role works. We are looking for someone who is familiar with AI tools and agents and uses them to automate routine work, improve processes, and find efficiencies across the benefits operation, from employee queries and reconciliations to invoices, renewals, and benchmarking. You report to the VP Reward & People Services. You run day-to-day benefits operations independently, and you work directly with local HR teams, brokers, and providers to shape benefit designs that fit each country's needs and market. You bring well-developed proposals to the VP, who signs off design changes and makes the strategic calls. What You Will Do Shape the benefits offering The role is mainly operational, with a real design element. Working with local HR teams and brokers, you shape benefit designs that fit each country's employee needs, market practice, and budget. • Work with local HR teams and brokers to understand employee needs, market practice, and gaps in each country, and turn that into design proposals • Maintain a clear view, by country, of what we provide, at what level, and for whom • Research and model options for new or improved benefits, weighing employee value, cost, tax treatment, and compliance • Develop costed design proposals with brokers and local teams, and bring a clear recommendation to the VP for sign-off • Use AI tools and agents to research market practice, model scenarios, and pressure-test options faster than manual analysis allows Manage the benefits, pensions, and retirement schemes we have • Administer all employee benefits, pensions, and retirement schemes across Europe and APAC (India the primary APAC market) end to end: enrolments, changes, leavers, eligibility, and day-to-day operation in each country • Be the first point of contact for employee benefits and pension questions, using AI to triage and draft responses so you resolve them clearly and within the expected timeframe • Keep accurate benefits and pension records and documentation Vendors, contracts, and invoices • Build strong working relationships with brokers, insurers, pension providers, and benefits vendors, and work with them to hold service standards and value, escalating where needed • Manage benefits and pension contracts end to end: keep a clear record of terms, renewal dates, and notice periods, and work with Procurement and Legal on new contracts, renewals, and changes so nothing lapses or rolls over without review • Manage benefits invoices end to end: check each invoice against the contract, headcount, and purchase order, resolve queries with the vendor, and work with Accounts Payable so invoices are paid accurately and on time • Work with Procurement to raise and maintain purchase orders where needed, and track spend against budget • Use AI and automation to check invoices, flag discrepancies, and track contract dates, so manual effort

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