Director of Program Management

About Koddi We are a global technology company with software and services that help top digital marketplaces effectively monetize their first-party audiences through industry-leading commerce media technology and strategy. Our enterprise platforms leverage first-party data to drive marketplace revenue and profit by improving user experience and target shoppers throughout the purchase path. Koddi’s platforms enable any advertiser, any marketplace, in any industry to increase awareness, generate demand, and drive revenue. We are committed to driving innovation and growth in the commerce media space. As part of that commitment, we’ve launched Koddi Academy, a learning platform designed to provide expert knowledge, competitive insights, and practical strategies for thriving in this fast-growing industry. Explore our latest certification course, to deepen your expertise and stay ahead in the evolving world of commerce media. You can also sign up for our waiting list to be notified when new courses are released. Get started today at Koddi Academy. Job Summary The Director of Program Management, based out of our Fort Worth Texas headquarters, is an execution-focused leader responsible for driving publisher performance and growth across the Koddi Ads platform. This role leads a team of Program Analysts, with a core focus on delivering program excellence, scaling operational practices, and translating platform performance into compelling client outcomes. The ideal candidate is a strong team leader and operator who can manage complex publisher portfolios, develop their team's commercial and analytical capabilities, and serve as a senior point of escalation for more junior teammates. This leader will own program delivery quality across their client portfolio, partnering closely with cross-functional stakeholders to surface insights, support upsell opportunities, and ensure consistent execution against client goals. Success in this role is measured by team performance, client outcomes, and the ability to build scalable processes that drive reliable results. What You'll Do • Own program delivery outcomes across a portfolio of Koddi Ads publishers, ensuring consistent execution, campaign performance, and client satisfaction. • Lead and develop a team of Program Analysts, setting clear expectations, providing regular coaching, and supporting career growth and retention. • Serve as a senior escalation point for complex client situations, guiding your team through resolution with a focus on accountability and outcomes. • Build and reinforce operational processes that drive consistency, efficiency, and quality across program delivery. • Partner with sales and cross-functional teams to support upsell opportunities, QBRs, and renewal conversations through performance-driven storytelling. • Analyze campaign data and client insights to identify trends, surface risks, and develop recommendations that inform both team and client strategy. • Collaborate with product, analytics, and marketing to represent client needs, provide structured feedback, and contribute to platform improvement. • Champion adoption of new platform features, AI processes, tools, and internal initiatives across your team. • Establish a team culture built on transparency, accountability, and continuous improvement. • Contribute to hiring, onboarding, and team-building efforts as the organization scales. What You'll Bring • 7+ years of experience in program management, account management, or performance advertising, ideally within retail media, programmatic, or ad tech. • Demonstrated success managing and developing IC teams with a strong emphasis on coaching, performance management, and professional development. • Strong operational instincts — proven ability to b