Jobs / United Kingdom / Tripadvisor LLC
Supplier Support Advisor/CX Advisor - B2B
Tripadvisor LLC · 🇬🇧 Oxford, United Kingdom
Sponsorship verdict
No sponsorship evidence yet
No government record and no wording either way. Not a refusal — ask the recruiter.
- No government sponsor record hereNo government sponsor record covers this employer in this country.
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- Can’t check pay against the visa rulesNo salary stated. UK Skilled Worker visa needs at least £41,700 a year (new-entrant (under 26, recent Student/Graduate visa) or STEM PhD: £33,400). Source: https://www.gov.uk/skilled-worker-visa/when-you-can-be-paid-less, rules effective 2025-07-22.
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Sponsor Radar — Tripadvisor LLC
No government sponsor record covers this employer in this country.
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About the role
About Tripadvisor The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator. Who are we looking for? As a CX Advisor , you will ensure our tour operators strictly adhere to established procedures—specifically regarding the traveler experience and platform content guidelines. Operating with a dedicated, traveler-first mindset, you will help resolve daily operational challenges and maintain service standards to safeguard the operator ecosystem. Beyond driving operational efficiency, you will provide hands-on support to tour operators worldwide, guiding them via email, chat, and phone to maintain accurate and high-performing product listings on Viator and Tripadvisor. Operating in our fast-paced, evolving environment, you will bring Tripadvisor's "Traveler First" philosophy to life by advocating for both our travelers and operators in every decision. If you have a genuine love for travel, exceptional B2B customer service skills, and a proactive "can-do" attitude, you will thrive here. In this role, you will not only support and scale our growing online business but also play a vital role in the development, training, and collective success of your colleagues. Role Scope & Focus • Execution to Escalations: Maintains primary oversight of high-volume onshore and Tier-2 queue management while utilizing content management systems to review, refine, and optimize tour and activity listings across Viator. • Technical & Strategic Scope: Focus on executing standard workflows and applying established best practices. Key Responsibilities Operator Support & Issue Resolution • Support: Provide high-quality, real-time assistance to tour operators via email, live chat, and phone. • Support & Resolution: Assist with resolving operational questions and identifying issues, escalating complex concerns to senior team members when needed. • Account & Booking Care: Assist operators with account management, product inquiries, and booking resolutions. • Cross-Functional Collaboration: Partner with internal support teams to swiftly resolve overlapping traveler and operator issues. Product Optimization & Connectivity • Listing Enhancement: Utilize content management systems to review, refine, and optimize tour and activity listings on Viator. • Accurate Distribution: Ensure precise categorization of products across all sales channels, including Viator, Tripadvisor, and distribution partners. • Technical Connectivity: Facilitate and troubleshoot seamless integration between operator booking systems and Viator/Tripadvisor platforms. • Product Guidance: Share established best practices with operators to help improve their product listings and visibility. Team Collaboration & Continuous Improvement • Self-Service Advocacy: Train operators to effectively utilize self-service tools for managing bookings, updating account details, and maintaining accurate profiles. • Team Support: Participate in team discussions, contribute to group goals, and support new departmental initiatives. • Relationship Building: Establish and maintain trusted relationships with internal business units, external vendors, and global partners. • Agility: Handle other duties and projects as assigned to support business growth. Qualifications & Experience Professional Experience & Skills • Education & Experience: Bach