Jobs / South Africa / Digicert INC
Associate Authentication Analyst (Spanish/Dutch/German/Italian/Portuguese Speaker)
Digicert INC · 🌍 Cape Town
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Sponsor Radar — Digicert INC
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About the role
Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com Job summary We are in the market for an Associate Authentication Analyst (Spanish/English Speaker) to join our team . As Associate Authentication Analyst you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria What you will do • Review incoming application forms, validate and submit to DigiCert's technical department • Engage with external customers and internal stakeholders via phone, live chat, video calls and email • Research customer organizations and verify contact details online • Identify, document and alert managers of customer-call trends • Execute DigiCert's validation process according to our internal documentation • Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems • Coordinate the implementation or scheduling of validation testing with affected departments and team members • Learn product features and gather customer requirements to confer with management • Determine validation objectives and standards with internal managers • Create, populate, or maintain databases for tracking validation activities, test results, or validated systems • Process incoming and outgoing mail • Tool experience: Microsoft Office and other software applications What you will have • Fluent in Spanish or Dutch or German or Italian Speaker or Portuguese (written and verbal) and professional working proficiency in English (essential) • 1+ year's experience in a customer service or similar role • Tertiary qualification (advantageous) • Proven track-record in evaluating and mitigating risk • Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently • Excellent written and verbal communication skills Benefits • Competitive compensation and comprehensive benefits package • Generous paid time off, including holidays and additional leave options • Family-friendly leave policies, including maternity, paternity, and other supportive leave programs • Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources • Pension, life insurance, and income protection benefits (location dependent) • Employee Assistance Program with 24/7 confidential support for employees and their families • Education assistance and professional development opportunities • Access to LinkedIn Learning and continuous learning resources • Employee referral bonus program and additional company perks and discounts • Business travel insurance and global employee support programs To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered. #LI-FP1 __PRESENT __PRESENT __PRESENT