Senior IT Operations Administrator

Join phData , a remote-first data and AI consultancy company with employees across the United States, Latin America, and India. We partner with industry leaders, including Snowflake, AWS, Anthropic, Glean, and dbt, to solve the complex data and AI challenges that slow large enterprises. We're growing fast, and we give our people real ownership over their work. We hire top performers and trust them to deliver results. Why phData? • Snowflake Implementation Partner of the Year — 7 consecutive years , and 2026 Snowflake AI Partner of the Year • AWS Premier Tier Services Partner — the highest tier of recognition in the AWS Partner Network • 2025 Fivetran Partner of the Year (4th consecutive year) • 2025 dbt Labs Partner of the Year (3x winner) with Visionary partner status • 2026 KNIME Customer Excellence Partner of the Year • Preferred Partner in the Anthropic Claude Partner Network • #1 Partner in Snowflake Advanced Certifications • 600+ Expert Cloud Certifications (Sigma, AWS, Azure, Dataiku, and more) • Recognized as an award-winning workplace in the US , India and LATAM Job Location - Bangalore Job Summary The Senior IT Operations Administrator will play a key role managing the employee technical lifecycle including onboarding, offboarding, access management, security, and end-user support. Additionally this role focuses on maintaining the organization’s technology infrastructure, ensuring the optimal performance, security, and reliability of all cloud-based systems and applications. The Senior IT Operations Administrator at phData will be expected to: • Manage and resolve IT support requests from employees, spanning device, account, application, server, and service issues. • Work with different MDM systems and execute app deployments, policy implementations, and configuration automations. • Maintain an Entra ID domain with user accounts, dynamic groups, and enterprise app integrations. • Have an in-depth understanding of creating and managing accounts for new employees, and de-provisioning accounts for departing employees. • Procure and ship new laptops to employees, and wipe devices received from exiting employees for reuse. • Participate in regular security tasks and conduct timely review of security alerts across multiple platforms. • Be a tech specialist and a technical mentor to the team as needed. • Create design and planning docs to drive well–defined IT implementations. • Work on a variety of organization-wide applications and infrastructure projects with minimal downtime and disruption, including migrations, optimizations, security enhancements, SSO, provisioning, and automation. • Work in rotational shifts to support end users and provide uninterrupted global IT coverage. Education, Experience, and Other Requirements: • Require the following hands-on experience: Entra ID (Azure Active Directory), Intune (Microsoft Endpoint Manager) or Jamf, Windows, macOS, Microsoft Defender, Google Workspace/GSuite • Any of the following hands-on experience is a plus: Office 365, Sentinel, AWS Workspaces, AWS Cloud, Azure Cloud, Jira service management, OpenVPN, Networking, etc. • Extensive experience and excellent troubleshooting, installation, and maintenance skills on all operating systems, laptop hardware, and other IT devices. • Experience in configuring and managing different SIEM, Network, and AV monitoring tools. • Excellent communication skills, both written and verbal. • Strong problem-solving and time management skills. • Detail-oriented. • Bachelor's degree either in IT or Computer Science preferred. • A total of 7+ years of experience with at least 3 years as a System Administrator or similar. • Work in an environment with rotating shifts including morning and afternoon shift 9 AM to 6PM