HVAC Quality Assurance Agent

Saving the World! Help Wanted… Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. Budderfly installs, monitors, and manages a combination of patented technologies, equipment upgrades, and proprietary energy software to help deliver complete energy saving solutions for our customers. Celebrating 5 years on Inc. 5000 America’s Fastest-Growing Private Companies list. Recognized in Time Magazine’s Best Inventions of 2025. We are an energetic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience. We are growing quickly and looking to add talented people who are passionate about making the world a better place! We have an opportunity for a motivated individual to fill the role of HVAC Remote Quality Assurance Agent. In this position, the successful candidate will be responsible for remotely, commissioning, monitoring, auditing, and performing final closeout checks in the installation of our portfolio of energy efficiency solutions across North America within our customer base of Quick Serve Restaurant (QSR), Casual Dining chains, retail and enterprise sites, with a particular focus on HVAC solutions. Why this Role is Important: • This role is critical to long term customer satisfaction and gross margin generation. • The HVAC Remote Commissioning Technician drives common standards and excellence in ensuring quality installation of our customer solutions. Responsibilities • Lead the remote commissioning, quality assurance, and closeout of Budderfly's HVAC Replacement Program and associated energy solutions. • Serve as a critical point of accountability for installation quality, safety compliance, commissioning, and project closeout across Budderfly and its contractor network. • Act as a technical resource for installation contractors by providing real-time guidance, troubleshooting support, and installation best practices during equipment installation and startup. • Conduct comprehensive remote installation closeout reviews with contractors on the day of installation, utilizing detailed quality assurance and commissioning checklists. • Review installation documentation to include pre and post installation surveys, photographs, videos, to verify compliance with Budderfly standards. • Interface directly with installation teams through phone, video, and collaboration platforms to identify, document, and resolve installation deficiencies. • Monitor newly completed installations remotely to validate system performance, identify operational issues, and coordinate corrective actions when necessary. • Perform technical reviews of Test & Balance (TAB) reports, commissioning documentation, and startup data to develop contractor punch lists and customer-facing deficiency reports. • Escalate installation, commissioning, performance, and safety concerns to appropriate internal stakeholders to ensure timely resolution. • Maintain a consistent, repeatable, and outcome-driven quality assurance process across thousands of HVAC installations within Budderfly's national customer portfolio. • Support Budderfly's commitment to customer satisfaction by verifying successful installations and ensuring systems deliver expected operational and energy performance outcomes. • Provide quality assurance oversight across a diverse portfolio of customer sites, including quick service restaurants (QSR), casual dining, retail, and enterprise facilities. • Collaborate closely with HVAC