Professional Services Consultant

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. The Consultant role is a hands-on, individual contributor position responsible for guiding our Mid-Market and Small Enterprise customers through the successful deployment and initial adoption of the Gong platform. You will be the primary functional expert, ensuring customers achieve measurable business outcomes quickly and effectively. Consultants are proficient in both the technical configuration of the Gong platform and the best practices of revenue operations. You will manage multiple projects concurrently, executing core functional tasks such as process mapping, solution configuration, and quality assurance to deliver a best-in-class implementation experience. This role reports into the North America Professional Services Delivery team. RESPONSIBILITIES Customer Delivery (75% Billable Utilization) • Conduct discovery and business process mapping to analyze current state revenue workflows, diagnose customer needs, and define the optimal Gong solution. • Execute the core functional workstream by performing hands-on system configuration of the Gong platform to match the approved solution design and meet the customer's business requirements. • Design and document the solution, including persona-based workflow design, configuration blueprints, and deployment documentation. • Support and consult on organizational change management (OCM) activities to drive user adoption and ensure sustained value realization post-go-live. • Own the quality assurance process, including developing test scenarios, coordinating User Acceptance Testing (UAT), and providing immediate support during post-go-live hypercare. • Collaborate with customer technical teams to validate data, confirm integration details, and complete security checklists necessary for a smooth deployment. Operational Excellence & Expertise (25% Internal Focus) • Maintain strong functional knowledge of the entire Gong product suite and common third-party application integrations (e.g., CRM, communication tools). • Contribute to the refinement of Professional Services' internal delivery assets, templates, and best practice guides. • Partner effectively with Sales and Customer Success to ensure a seamless transition between sales, implementation, and ongoing post-sales activities. QUALIFICATIONS • 4+ years of consulting experience in a customer-facing Professional Services role, preferably focused on SaaS implementations. • Proven ability to manage relationships with a variety of stakeholders across different functional teams (Sales, Marketing, RevOps). • Strong working knowledge of revenue operations and business processes (e.g., pipeline management,