Senior Revenue Operations Analyst, Sales Compensation

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. The Senior Revenue Operations Analyst, Sales Compensation is the hands-on operator of Gong's commission engine. You will run the monthly commissions cycle for Sales, SDR, and Partnerships, own payout accuracy and dispute resolution, and turn comp data into insight for RevOps and Sales Leadership. This is a builder seat: you'll model plan changes, size their cost and impact, and help move the comp motion toward a more automated, scalable platform. RESPONSIBILITIES • Commissions Operations & Payout Accuracy Own the monthly commissions process end to end: data prep, crediting, calculations, review, and payout. Hit monthly and quarter-end close deadlines with Finance, with clean audit trails. Maintain controls and reconciliations so every payout ties back to source data (Salesforce, ICM, Finance). • Exceptions, Disputes & Inquiries Triage and resolve commission inquiries and disputes quickly and consistently. Run exception requests through the governance process: document the ask, size the impact, secure approvals, and log the decision. Flag recurring exceptions as plan-design or process issues, not one-off fixes. • Comp Analytics & Plan Modeling Deliver attainment, payout, and cost-of-sales reporting at the rep, manager, and segment level. Model proposed plan changes (rates, accelerators, kickers, gates, quota) and quantify cost, earnings distribution, and behavioral impact. Support annual planning with plan-cost forecasts and scenario analysis for the GTM Comp Leader, Finance, and Sales Leadership. • ICM / SPM Platform Administration Administer plan configuration, rates, quotas, and crediting rules in the ICM tool ( CaptivateIQ, Everstage, Varicent). Support the upcoming ICM platform migration: requirements, plan logic documentation, testing, and parallel runs. Reduce manual workarounds and spreadsheet dependencies over time. • Documentation & Communication Maintain plan documents, policies, and process documentation as the single source of truth. Explain comp mechanics clearly to reps and managers, in writing and live. • Continuous Improvement Partner with RevOps and GTM Systems to automate recurring work and tighten data governance across the comp process. QUALIFICATIONS • 3-5 years of progressive experience in sales compensation, commissions, or a highly analytical RevOps/FP&A role (SaaS/tech preferred) • Advanced Excel / Google Sheets: scenario models, lookups, pivots, clean model structure others can audit • Hands-on experience administering an ICM/SPM tool (CaptivateIQ, Varicent, Everstage, Xactly, or similar) • Working knowledge of SaaS comp mechanics: quota, accelerators, gates, kickers, ra