Software Architect, AI Applications

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. Software Architect, AI Applications As an Architect in Gong's AI Applications group, you will lead the architecture and technical direction of the Revenue Harness , the agentic framework that powers an AI teammate for every revenue professional. The assistant understands a user's deals, customers, and pipeline. It can reason, plan, and act on the user's behalf, grounded in the richest revenue data in the world. This is a hands-on role with broad influence. You will embed with teams where needed, guide design decisions, and help build scalable, extensible agentic systems on state-of-the-art AI technology. What You'll Build • Agentic Core: Agent orchestration, planning and reasoning loops, multi-step execution, and multi-agent coordination for long-running revenue workflows. • Tools & Integrations: A secure, extensible tool ecosystem, including MCP-based tools and connectors, that lets agents read from and act on Gong data, CRMs, email, and calendars. • Context & Memory: Retrieval pipelines over calls, emails, deals, and accounts, using RAG, hybrid search, and knowledge graphs, plus short- and long-term memory. • Quality & Trust: Offline and online evaluation of accuracy, groundedness, and task success, along with guardrails, permissions, and human-in-the-loop controls. • Model Platform: Multi-provider model routing, streaming, LLM observability, and cost and latency management. • Runtime & Execution: High-concurrency infrastructure for stateful and stateless agents, including lifecycle management, isolated workers, task queues, and distributed state persistence. • Deployment & CI/CD: Cloud-native Kubernetes deployments with multi-region rollout, zero-downtime updates, canary releases for non-deterministic workflows, and strict tenant sandboxing. You'll Own • Revenue Harness Architecture: Serve as the group's central technical leader. Define the reference architecture and the contracts between agents, tools, context, and models, so that teams build on a shared, scalable foundation. • Hands-On Engineering: Embed in teams across domains and contribute directly to design and code. • Quality & Reliability Standards: Set the group's eval methodology, regression gates, and production monitoring for non-deterministic systems. • Mentorship & Engineering Standards: Raise the bar on design quality and best practices across the group. • AI-Assisted Development: Drive adoption of coding agents, AI code review, and agentic workflows to improve velocity and quality. You'll Solve • Reliability on Non-Deterministic Foundations: Make LLM behavior trustworthy through structured outputs, tool-call validation, fallbac