Director PM, Payments & Client Success

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: • TIME 100 Most Influential Companies (2023, 2026) • Fortune Change the World (2024) • CNBC Disruptor 50 List (2022, 2023, 2024) • Fortune Best Workplaces for Millennials (2024) • Fortune Best Workplaces in Health Care (2024) • Fast Company Most Innovative Companies (2020, 2023) • Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) About the role This role is responsible for Maven’s end-to-end benefits and payments platform, including eligibility and enrollments. Maven’s benefits products should be easy to use for members, providers and employers. You will work closely with Engineering and Design teams, as well as with Maven’s Growth and Client Success teams, and with clients. This is a role for someone who has scaled a benefits or complex B2B2C operational product to the point where it runs quietly, and who has the client-facing judgment to decide what gets built, when, and for whom. What you'll do • Own the benefits product end to end: eligibility, enrollment, claims adjudication, payer and employer reconciliation, and provider payments • Make it scale and just work: drive the shift from manual to programmatic reconciliation, self-serve eligibility, and automated claims so member and provider volume grows without operational headcount growing with it • Build and enforce a triage framework for custom client requests: evaluate against platform leverage, sequence against the core roadmap, route to the right owner, and communicate decisions with clarity • Manage and develop a team of PMs spanning benefits, payments, and eligibility/enrollments What you'll bring • 10+ years in product with meaningful time on benefits, eligibility, claims, or payer systems in a complex B2B2C or healthcare environment. • 3+ years experience managing and mentoring PMs • A track record of scaling an operational product to reliability: you have taken something manual and error-prone and made it run quietly at volume • Deep fluency in how benefits data flows from employer configuration through eligibility verification through member activation, and where it breaks • Direct experience with claims infrastructure: submission, adjudication, remittance, reconciliation, and provider payments, and a clear view of the highest-risk points in that pipeline • Strong data and instrumentation skills: funnel and reconciliation monitoring, activation analysis, and communicating outcomes to client success, growth, finance, and exec