Senior Engineering Manager, Customer Runtimes

About Pantheon Pantheon brings together exceptional builders who take ownership, drive meaningful impact, and shape what's next for the web. We power more than 300,000 websites globally for organizations including Google, Princeton, Salesloft, Clorox, and the United Nations. Every day, thousands of developers and marketers use our WebOps platform to build, iterate, and scale WordPress, Drupal, and Next.js sites that reach billions of people worldwide. As an employer, we operate with the same philosophy that drives our product: foundation and freedom. Pantheon is a vibrant, remote-forward team of experts who care deeply about their craft and results. Here, you take ownership of work that matters, contribute alongside exceptional people, and see the impact you create. The Role As the Senior Engineering Manager for Customer Runtimes, you will lead and manage a sizable team of talented software engineers focused on building the scaled infrastructure services that run the high-impact Drupal, Wordpress, and Next.js sites of our customers. The team is driving an exciting transformation of our most core customer infrastructure to expand our capabilities, leverage best of breed open source technologies, and significantly reduce toil. This critical role is responsible for the health and progress of our largest infrastructure footprint. What You’ll Do • Lead and Mentor : Guide the team through organizational changes, challenges, and uncertainties, maintaining productivity and morale. Drive the team's success with hands-on coaching, guidance, and troubleshooting, as you are passionate about mentoring and developing engineering talent. • Execution and Delivery : Manage multiple critical projects with shifting priorities and ensure the team adapts quickly to evolving processes to deliver high-quality work, while considering potential oncall and operational burden. • Strategy and Vision : Understand the organization’s objectives and direction, aligning the team’s priorities accordingly. You will advocate for changes that benefit the team and the broader organization. • Technical Guidance : Lead architecture discussions, review critical code, provide constructive feedback, and contribute to technical discussions to maintain a high bar for technical excellence. • Collaboration : Craft team and organizational goals, working with immediate team members and cross-functional stakeholders (10-20 individuals) to ensure alignment. • Communication : Clear, confident communication skills, with the ability to explain complex technical concepts effectively both verbally and written. • Direction : Provide clear direction to your team, translating high-level goals into actionable tasks, providing feedback, and ensuring everyone is aligned. You will have autonomy within your team's scope to decide how to allocate work and solve problems while aligning with the overall engineering strategy. What You’ll Bring to the Table Experience • 12+ years of experience in software development, with a solid foundation as a Staff or Principal engineer demonstrating deep technical expertise. • 3+ years of direct people management experience, including large global teams, mentoring Staff engineers, and balancing multiple subteams. • Track record of driving performance management and cultivating a high-performance engineering culture, setting clear expectations, delivering candid feedback, and developing engineers at all levels through structured growth and calibration processes. • Proven ability to deliver multiple simultaneous projects successfully, working directly with customers and external communities. • Leading cloud and infrastructure modernization initiatives that span large critical fleets. • AI-native instincts: fluency with AI coding assistants and