Consultant or Senior Consultant

Consultant or Senior Consultant Hybrid, Bangalore or Pune, India JOB OVERVIEW As a Legion Senior Consultant, you lead the evolution of our implementation methodology, learning from our experiences. This role also ensures that our Consultants are achieving a level of consulting certification that promotes the goals of our customers, as defined within a statement of work. This is an individual contributor role that is focused on leading the customer to implement well-designed workforce management solutions that streamline operational efficiency. During implementation, you will be configuring, testing, delivering the system and supporting customer training. RESPONSIBILITIES AND DUTIES Sr. Consultant Core Activities • Promote the evolution of the Legion Implementation Methodology and implement approaches that support Agile standards for cloud delivery solutions • Manage multiple concurrent enterprise projects, leading all implementation project phases • Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success • Configure Legion products according to the solution blueprint • Provide configuration reviews and configuration knowledge transfers to the customer • Assist customers with software testing along with roll-out activities such as data loads and system initialization • Deliver live customer training for areas such as training the trainer for administrators and store managers • Lead and facilitate discussions and workshops with the customer • Oversee configuration documents, tools, and methodologies including but not limited to solution blueprint, enterprise configuration worksheet, etc. • Define, manage, and deliver on customer expectations throughout the implementation process • Work with teams within Legion to ensure implementation timelines and support SLAs are met • Advocate customer needs within Legion to ensure the product continues to improve on behalf of your customer • Be familiar with compliance and labor laws and how they impact customers • Complete ongoing education to further develop the skills and knowledge necessary for continued success, including industry trends, technology, and the Legion product • Define, manage, and deliver on customer expectations throughout the implementation process Customer Centric Consulting • Providing leading practices to ensure customers are maximizing the value of their Legion solution • Actively set and manage expectations • Continually acquire knowledge about our customers and solutions to grow adoption • Comfortable communicating in considerably demanding situations internally and externally to all levels of colleagues and peer groups in ways that support problem-solving and planning Consulting Practices • Implement processes that support the efficient execution of phases within the Legion value-driven implementation methodology • Define consulting leading practices and create a strategy that may include product certification and consultant training supported by the Training & Enablement Manager • Work with the Operations and Solution Architecture to support a Center of Excellence designed to improve organizational performance, maintain standards for consulting, and establish a document repository, governance, and coaching space for consultants • Understand and prevent scope creep • Use Legion project management tools to manage configuration tasks assigned within the implementation project plan Product Expertise • Product expert in core Legion modules • Maintain core product expertise for end users and configuration • Grow product knowledge through regular release training • Communicate upcoming release themes and dates to the customer • Identify, report, and