Agentic AI & Automation Specialist – Customer Service, Mobility Aftermarket Division

• Identify opportunities to apply AI, data, automation, and digital technologies to improve Customer Service processes and customer experience. • Develop and support AI solutions, AI assistants, chatbots, and agent workflows for repetitive and data-driven Customer Service activities. • Build and maintain automation solutions using Power Platform, Power Automate, APIs, N8N and other relevant technologies. • Integrate data and AI solutions with internal systems, databases, and business applications. • Support the implementation, testing, deployment, troubleshooting, and continuous improvement of data, AI, and automation solutions. • Translate business needs into practical data-driven and AI-enabled solutions, working closely with Customer Service process owners and stakeholders. • Ensure appropriate data quality, governance, documentation, and compliance throughout the solution lifecycle. • Share best practices and reusable solutions across Customer Service and regional teams. • Support senior team members in complex AI, automation, and AI-agent initiatives, while promoting data and digital skills within the team. • Bachelor’s degree in Computer Science, Data Science, Information Technology, Engineering, or a related field. • Minimum 3 years of experience in AI, automation, business intelligence, or digital solutions, preferably in a business or Customer Service environment. • Good knowledge of Python and SQL, with practical experience in data integration & process automation. • Experience with Microsoft Power Platform, especially Power Automate; knowledge of APIs and MCP. • N8N and system integration is an advantage. • Experience with Generative AI, LLMs, RAG, or AI agents and their practical business applications. • Experience in developing or supporting automation workflows, or AI-powered solutions. • Strong analytical and problem-solving skills, with the ability to translate business requirements into practical technical solutions. • Good understanding of data quality, governance, security, and responsible use of AI. • Strong communication and stakeholder management skills, with the ability to work effectively with both technical and business teams. • Proactive, flexible and willing to continuously learn and apply new AI, data, and digital technologies. • Committed 13th month bonus • Collaboratively yearly performance bonus • Meal & Parking allowances • Premium insurance for employee • Flexible benefits • Domestic and international training opportunity • Career development program with buddy and mentoring program • Good benefits of company activities, team building and year end party • Opportunity to work in global projects of fast developing company and being a part of innovation team contributing initiative ideas to the digital transformation era Disclaimer:  • Bosch does not charge any fees from candidates for interview participation under any circumstances • Bosch does not request candidates to download applications or click on any links that require fees or lack credibility • Bosch does not collect personal information without permission • Candidates are advised to verify the authenticity of recruitment information by visiting Bosch's official career website (https://careers.smartrecruiters.com/BoschGroup/vietnam) or contacting Bosch directly through official communication channels • If you encounter any suspicious activity or have doubts about the legitimacy of recruitment communications, please report them immediately to Bosch Vietnam