IN_RBIC_Customer Quality management/Product Quality Management_QMM3-ChkP

**Customer Quality Management (QMC):** • Handle customer 0-KM complaints and warranty claims from reporting through closure, including root cause analysis, 8D investigations, and corrective action reports • Monitor and improve customer quality indices; prepare data for management reviews and customer scorecards • Conduct part and system-level investigations using problem-solving tools (5-why, PSS analysis) and present findings to customers • Maintain customer complaint database and communicate quality alerts to internal teams and customers • Coordinate immediate containment of defective parts with support teams and manage customer portal updates • Execute customer warranty protocols to reduce external defect costs and ensure timely issue resolution • Conduct regular customer plant visits and line walks for new products and warranty issue resolution • Manage quality crisis situations, task forces, and worldwide coordination for critical quality incidents **Product Quality Management (QMM):** • Conduct and supervise internal and external quality audits (C/AU, AUD, IQA, IATF, customer audits) across all shifts • Coordinate PPAP activities, concession approvals, ECR reviews, and new product releases with appropriate risk assessments • Participate in new product development line walks, FMEA reviews, and provide lessons learned from similar products • Manage change approvals (CARV), process/product changes, and ensure customer approvals align with business requirements • Support MAE/process release activities through FMEA reviews, control plan updates, and release checklists • Identify and escalate product quality risks based on audit findings and customer complaint analysis • Ensure timely updates of quality reports (SMIR, 4M, audit closures) on customer portals • Coordinate quality improvement initiatives and horizontal deployment of key actions across the value stream **Required Qualifications:** • Bachelor's degree in Mechanical, Electrical, or Electronics Engineering • 6-10 years of experience in quality management and manufacturing **Preferred Qualifications:** • Experience in customer complaint handling and customer interfacing • Background in automotive manufacturing or Tier 1 supplier environment Knowledge:  Problem solving/8D, Safety system know-how, Assembly process know-how, Basic know-how of automotive electrical and electronic components,  Plastic molding process, Automotive OEMs Market knowledge. Skill: Excellent communication, English language command, Presentation skill ( PPT / Excel ), Influencing and convincing skills, Conflict management, Critical situation management. Attitude / Behavior: Customer focus, Quality mindset, Commitment adherence, result orientation, Business acumen and future orientation