Senior Professional Services Leader

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it? Role Purpose The Professional Services Domain Lead is a senior PS leader with end-to-end accountability for performance, commercial execution, and delivery quality within their domain. The Domain Lead is the authoritative voice on how Keyloop's domain products are scoped, sold, delivered, and continuously improved. They work alongside Regional Delivery Managers to drive consistent execution, and with Product, Engineering, and Sales to ensure the domain portfolio is commercially compelling, operationally fit for purpose, and delivered with repeatability at scale. Operating globally and cross-functionally, this role drives the domain's PS execution, ensuring a tight interlock with all functions within the domain to execute on the domain's mission, whilst driving and adopting the core PS standards in delivery excellence. The domains are a critical operating model with the responsibility to deliver the Keyloop Fusion growth plan specific to their domain. Underpinning everything is a commitment to customer outcomes — ensuring every engagement drives meaningful software adoption and delivers the business value customers contracted Keyloop to provide Key Responsibilities 1. Domain Performance & Commercial Execution • Own the commercial performance of the domain across all regions — revenue, margin, utilisation, and time to value. • Drive domain pipeline in partnership with Sales and Account Management; contribute to scoping, commercial positioning, and SOW governance to ensure engagements are profitable, deliverable, and set up to achieve customer outcomes from day one. • Lead domain performance reviews; hold a clear view of in-flight delivery risk, forecast accuracy, and margin at all times. • Identify and pursue growth opportunities within the domain — upsell, expansion, and new use cases — recognising that customers who achieve strong outcomes on the Keyloop Fusion platform are Keyloop's most powerful commercial lever. • Ensure PS days within Keyloop Traction programmes and Customer Success Plans are correctly scoped, tracked, and delivered to commercial commitments within the domain. 2. Fusion & Keyloop Platform: Commercial & Delivery Performance • Drive the commercial performance of the domain's Keyloop product portfolio — spanning the relevant Fusion and Keyloop DMS products within scope — ensuring domain delivery contributes to PS revenue, margin, and time to value targets. • Own the PS delivery proposition for the Keyloop products within the domain: ensure engagements are correctly scoped, commercially structured, and delivered to a consistent, repeatable standard that drives genuine customer outcomes — not just project closure. • Work with Sales and Account Management to position domain-relevant Keyloop product implementations compellingly — translating product capability into clear commercial value and realistic delivery commitments. • Partner with Product and Engineering to ensure Keyloop Fusion platform products within the domain are implementation-ready: surfacing gaps in delivery readiness, configuration complexity, and integration requirements. • Ensure consultants across all regions are equippe