Remote Customer Service Representative

Headquarters: St. Petersburg, Florida / Atlanta Georgia / Jackson, Mississippi / Oklahoma City, Oklahoma / Nashville, Tennessee / Dallas, Texas URL: http://kobie.com Join a National Top Workplace Named a Top Workplace in the USA, and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are Leaders in loyalty, helping brands build lasting emotional connections with their consumers. Our Contact Center has been recognized by the Stevie Awards for outstanding customer service provided to our client's customers. Join our team where the best and brightest work. We are headquartered in sunny St. Petersburg, Florida. And we are proud to offer all teammates the freedom and flexibility to work remotely, 7 company-wide holidays, and a diverse suite of benefits that prioritize your well-being. When you join Kobie, you’re joining a valued-led team that invests in your growth—both professionally and personally. Work from home! High-speed internet service/wifi required.  Must be located full time in Florida, Georgia, Louisiana, Mississippi, Oklahoma,Tennessee or Texas Potential to earn performance bonuses of up to $350/month About the team and what we’ll build together Here at Kobie’s Customer Care Loyalty Center, our mission is simple but powerful: we deliver loyalty through every interaction. As the frontline of the customer experience, our team exists to solve problems, build trust, and strengthen the connection between brands and their customers. We equip our team with industry-leading technology, including AI-powered tools that help you deliver smarter, faster, and more personalized service. You’ll be supported by systems that work with you and not against you so you can focus on what matters most: the customer. Our Culture Kobie is more than a workplace—we’re a community of people who care deeply about what we do and how we do it. Our team has earned national recognition for outstanding service and employee satisfaction because we invest in our employees. Why Join the Kobie Customer Care Team? How you will make an impact • Become knowledgeable and remain updated on client loyalty program guidelines to ensure compliance and high-quality service • Handle incoming inquiries with professionalism, adhering to client-specific guidelines to deliver superior customer experiences • Manage a high volume of inbound calls to meet and exceed client contractual obligations • Maintain a positive, customer-centric approach daily, communicating effectively and acting with integrity • Take ownership of customer issues, working towards timely resolutions and de-escalating calls when necessary. • Utilize internal systems, tools, and resources proficiently • Adhere to company policies, workflows, and procedures while providing feedback to enhance customer interactions. • Stay informed on program updates, enhancements, and promotions to effectively support callers • Escalate unresolved issues promptly as per established procedures • Create exceptional customer experiences with every interaction, strengthening loyalty through empathy, efficiency, and problem-solving. • Support major brands by becoming an expert in their loyalty programs, products, and services. • Leverage industry-leading tools, including AI-powered systems and real-time agent assist to serve customers with speed and confidence. • Represent Kobie’s values in every conversation by delivering with heart, ownership, and excellence. • Contribute to team success by meeting key performance goals, including customer satisfaction and call quality.