Manager, Security

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.   Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.   We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description   Corporate Security Systems Support Manager   Overview: As part of our Corporate Security function, this position will lead the enterprise service, support, maintenance, and operational reliability of physical security systems across the organization. Reporting to the Director, Corporate Security Systems, the role will partner with site security teams, Facilities, IT, Procurement, business stakeholders, and external security integrators to ensure access control, video management, visitor management, intrusion detection, and related security technologies operate consistently, securely, and at scale. This leader will manage a small team of contract personnel and vendor resources, establish service standards, drive preventive and corrective maintenance programs, and serve as a subject matter expert for enterprise physical security systems. This is a site-based position located at Gilead’s corporate headquarters in Foster City, CA. Key Responsibilities: • Develop, implement, and continuously improve enterprise service level agreements, support standards, escalation paths, and performance metrics for the Corporate Security Systems Team. • Own the day-to-day operational support model for physical security systems, including access control, video management, visitor management, intrusion detection, turnstiles, alarms, and related field devices. • Lead preventive maintenance, break-fix, lifecycle replacement, and system health monitoring programs to reduce downtime, improve reliability, and maintain a consistent user experience across sites. • Partner with local site contacts, Corporate Security project teams, Facilities, IT, and business stakeholders to ensure each site has a documented support plan, clear ownership model, and reliable incident response process. • Coordinate and prioritize workload for internal support resources, contractors, and vendors to balance capacity, resolve issues promptly, and meet agreed service levels. • Manage security integrator performance, including work quality, response times, documentation, commissioning, testing, warranty support, and completion of maintenance activities. • Maintain accurate system documentation, asset inventories, device records, drawings, service history, warranty information, and operational procedures. • Ensure support personnel receive appropriate training on system platforms, troubleshooting procedures, customer service expectations, safety protocols, and documentation requirements. • Provide clear, professional communication to stakeholders during incidents, outages, maintenance windows, and escalations. • Use data and repo