Store Manager, Balsam Hill Studio - Kona, HI

Balsam Brands is looking for an enthusiastic and experienced individual to manage our Balsam Hill Studio retail store in Kona, HI. In this role, you will have the opportunity to ensure our customers experience the magic of Balsam Hill in an inspired holiday setting. The Store Manager is a true business owner for their store. They are responsible for leading, managing, and continuously developing all aspects of their store’s business. They are accountable for creating and maintaining a positive and highly productive work environment that aligns with the company’s mission. They will be responsible for consistently achieving sales and probability goals, operational objectives, merchandising standards, and developing a highly successful team. What you’ll do: • Deliver exceptional customer experiences by fostering a customer-first culture, building lasting relationships through personalized service and clienteling • Lead and develop a small team of 1–2 part-time associates through ongoing coaching, feedback, and accountability, while actively working the floor as the primary associate in this boutique-format store • Drive sales performance by setting daily priorities, modeling effective selling behaviors, coaching associate’s in real time, and executing KPI-driven strategies • Partner with the Area Manager and cross-functional teams to execute company initiatives and support business growth • Build local community relationships to increase brand awareness and drive store traffic • Recruit, develop, and inspire a high-performing store team • Analyze business performance and partner with the Area Manager to improve sales, customer experience, and operational execution • Build schedules that drive results while managing labor effectively • Maintain visual merchandising, promotional execution, and overall store standards • Oversee inventory management, replenishment, shipment processing, and loss prevention • Ensure consistent execution of company policies, safety standards, and operational processes What you bring to the table: • 5+ years of retail experience. Experience in specialty, boutique, luxury, gift, home, or visual-led retail preferred • Experience coaching and developing leaders • Strong commercial acumen with the ability to interpret KPIs and drive performance • Excellent communication, organizational, planning, and prioritization skills • Strong visual merchandising and operational execution • Experience balancing customer experience with payroll, productivity, and inventory management • Comfortable working in an evolving retail environment with a continuous improvement mindset • Proficiency with retail systems, Microsoft Office Suite, and business reporting tools Physical Requirements: • Must be able to work onsite at the Kona store • Ability to lift, bend, kneel, and climb • Valid driver’s license and proof of insurance (this job may require driving on company time) Notes: This is a full-time, in-person position The targeted start date for this role is Q4 2026/Q1 2027. Candidates must reside on the island of Hawai’i. About Us: Balsam Brands is a global, omnichannel retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. Balsam Hill Studio, an extension of our holiday brand Balsam Hill®, reimagines souvenir shopping, offering premium ornaments unique to each store's location. Our new Balsam Hill Studio at King's Shops in Kona, HI will feature handcrafted ornaments celebrating the spirit of the Big Island — offering visitors a premium, locally inspired keepsake to remember their Hawaii