QA Automation Engineer

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role Dialpad’s QA team ensures the quality and reliability of our AI-first platform across web, mobile, and backend systems. As a QA Automation Engineer, you will be a hands-on contributor responsible for executing automation and owning the quality of specific features/modules, leveraging modern tools and AI-assisted development to improve speed and coverage. This position requires a hybrid work arrangement, with three days in the office. The role reports to the Manager of Quality Assurance, who is located in Bangalore. What you’ll do • Build, execute, and maintain UI and API automated tests (Playwright/Selenium, Java/Python). • Perform end-to-end and regression testing, ensuring release readiness. • Own QA for assigned modules, including: • Test planning and design. • Automation coverage and execution. • Regression sign-off. • Achieve ~70–80% automation coverage with stable, reliable test suites. • Analyze failures, identify defects, and provide clear root cause insights. • Use AI tools (Copilot, Cursor, Gemini, etc.) to generate tests, debug, and improve coverage. • Validate AI/LLM-driven features (prompt/response accuracy). • Collaborate with engineering on debugging and fix verification. • Contribute to CI/CD pipelines (GitHub Actions). Skills you’ll bring • 5–8+ years in QA / Test Automation. • Strong experience in Java or Python + Playwright/Selenium. • Solid understanding of UI, API, functional, and regression testing. • Experience with REST APIs, Postman, and CI/CD pipelines. • Exposure to AI-assisted coding tools (or willingness to learn). • Strong debugging, analytical, and communication skill. Nice to Have • Experience with VoIP, contact center, or communication platforms. • Exposure to performance or reliability testing. Tech Stack • Languages: Java, Python. • Automation: Selenium, Playwright, TestNG, BDD. • API Testing: REST Assured, Postman. • CI/CD: GitHub Actions (GHA). • Dev Tools: Git, GitHub, Jira. Why Join Dialpad • Work at the center of the AI transformation in business communications • Build and ship agentic AI products that ar