Sr. Software Engineer (Integrations)

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As a Sr. Software Engineer on the Integrations team, you will lead the design and development of Dialpad’s key native integrations. These integrations enable real-time automation and data transfer between Dialpad and complementary systems, ensuring our mutual customers have a seamless, unified experience. This includes Agentic AI-compatible integrations, CRMs, ticketing systems, workforce management platforms, and industry-specific verticals such as recruiting, retail, and healthcare. You will own a functional area or set of related features within Integrations, translating customer and business needs into robust technical solutions. You will help shape the 6-12 month technical direction for your area, break down larger projects into clear deliverables, and solve classes of problems through shared tools, patterns, and processes. You’ll collaborate closely with engineering teammates, product leaders, business leaders, Dialpad customers, and external stakeholders. You will be expected to operate with little guidance, make pragmatic business and technical tradeoffs, and mentor other engineers through design, implementation, code review, debugging, and production support. This position reports to our Engineering Manager and has the opportunity to be based in our Bangalore office. The position will require a hybrid working arrangement based out of our Bangalore office. What you’ll do • Own the technical design, development, maintenance, and reliability of key native integrations across Dialpad’s Integrations platform. • Build and enhance integrations with systems such as Zendesk, HubSpot, AthenaHealth, Salesforce, Microsoft Teams, Google Workspace, and other customer-critical SaaS platforms. • Lead the delivery of Agentic AI-compatible integrations that help customers automate workflows and connect Dialpad actions with external systems. • Write architectural design and specification documents that clearly describe implementation options, tradeoffs, dependencies, risks, rollout plans, and success metrics. • Develop backend services, APIs, workers, webhooks, data transfer flo