Staff Software Engineer

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As a Staff Software Engineer, you’ll own the platformization roadmap for shared services, architecting a plan to decouple existing functionality into highly reusable services. Your impactful work helps improve Dialpad’s developer experience, productivity, security, and scalability. This position reports to our Senior Director of Platform Engineering and has the opportunity to be based in our Vancouver or Kitchener offices. What you’ll do • Define a 1-3 year roadmap/vision for Shared Services. • Write clear and complete architectural design documents that are easily understood by other team members. • Provide estimates on technical resources and requirements necessary to plan and begin projects. • Take responsibility for the execution of the Shared Services platformization projects. Assist and drive where necessary to ensure the team meets its delivery milestones. • Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput. • Be widely recognized as the technical expert for a product area. Devise elegant solutions to difficult engineering problems. • Review technical designs to ensure features/products are well integrated and fully meet business needs. • Give larger scale internal demos on new features that you have completed and explain how they fit into the bigger picture. • Continue contributing to fun projects meant to delight users! Skills you’ll bring • As an experienced backend-focused software engineer, you drive software delivery & operational excellence by turning well-defined business objectives into software systems, having a significant impact on organization-wide output. • Deep experience (with examples) of architecting complex systems across multiple roles throughout your career. • Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent experience. • Strong experience working with distributed systems. • Strong debugging and troubleshooting skills. • Strong communication and collaboration skills. • Experience with highly agile and iterative development pr