C360 Administrator TSU

Please only apply if you live in or within a daily commutable distance of Plymouth. We are only seeking local candidates in the Plymouth area due to the requirement of successful candidates undergoing 6-8 weeks office based training.  Successful candidates after training will be required to work the following shift patterns, completing a week of each on a three week rotation:  37.5 hours per week Monday to Friday following a 3 week shift rotation 0700-1530, 0830-1700 & 1030-1900.   Duties: Respond to customer requests for tyre related breakdown assistance (job taking, job allocation, chase) within agreed targets and timescales. ▪ Delivers a high level of Customer Service on all calls. ▪ Adheres to company work instructions and compliance measures. ▪ Ensures a high level of data quality. ▪ Maintains company quality standards at all times. ▪ Communicates effectively on all levels. ▪ Makes timely decisions within level of authority. ▪ Escalates all issues falling outside of the above for approval / decision. ▪ Uses own initiative when required. ▪ Carries out administrative duties accurately when required. ▪ To undertake other reasonable duties as required from time to time in support of the effective running of C360 • Knowledge of the Truck Tyre fleet market desirable but not essential. • Office 365 Knowledge • Professional qualification in Customer Service desirable. • Previous experience in a customer service role. • Experience of working as part of a team striving towards excellence. • 25 days holiday plus Bank Holidays • Long Service Recognition Scheme • Company Pension Scheme • Employee Assistance Programme • Staff Tyre Discount Scheme • Conti Staff Discounts Portal • Only seeking applications from those that live in the Plymouth area or a commutable distance of Ivybridge. • This is a hybrid role following successful completion of training at the Ivybridge office (6-8 weeks minimum)   • Must have the right to work in the UK.  Ready to drive with Continental? Take the first step and fill in the online application.