Director - Global Services B2B Travel

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director - Global Services B2B Travel Mastercard has a compelling opportunity to build and scale a differentiated Services business across the global B2B travel ecosystem within Commercial & New Payment Flows (CNPF). We are seeking a strategic and entrepreneurial leader with deep, hands-on experience in the travel industry and a strong understanding of its business models, economics, commercial relationships and B2B payment flows. This leader will define where Mastercard Services can create the greatest value for travel clients and partners, and drive the business from opportunity identification and services product ideation through commercialization and scale. The role owns the global B2B Travel Services strategy and business agenda: identifying priority client needs, shaping a commercially viable portfolio of offerings, and translating opportunities into measurable Services revenue, client impact and growth in Mastercard’s travel business. Partnering closely with Global B2B Travel Business Development, Services (Product, Sales and Delivery) teams, this leader will determine which existing capabilities to scale, which to tailor for travel, and where to develop new solutions or partnerships. Relevant services capabilities include consulting, data and analytics, fraud prevention, cybersecurity and other value-added services. Key Responsibilities Define where Mastercard Services should play in B2B travel •Own the global B2B Travel Services strategy, business agenda and prioritized roadmap, aligned with Global Travel and Services objectives. •Apply deep industry expertise to identify unmet needs across online travel agencies, travel management companies, travel wholesalers and bed banks, airlines, hotels, travel technology providers, and their financial and payment partners. •Understand how commercial models, distribution relationships and payment flows shape client economics and influence the adoption of new solutions. •Assess opportunities by client demand, market potential, competitive differentiation, feasibility and financial return, balancing near-term growth with longer-term innovation. •Translate global priorities into actionable plans reflecting regional market dynamics and client needs. Turn industry needs into differentiated Services offerings •Lead services opportunity discovery with clients and ecosystem partners, identifying challenges across payment strategy, supplier acceptance, cross-border flows, reconciliation, fraud, risk and operational efficiency. •Develop compelling services value propositions and business cases that connect client needs with Mastercard’s capabilities and a clear commercial opportunity. •Define which existing Services offerings can be scaled, which require industry-specific adaptation, and which gaps warrant new product development or partnerships. •Partner with Product, data and analytics, innovation and Delivery teams to shape solution requirements, secure alignment on investment priorities, and bring offerings to market. •Work with anchor clients to test concepts, validate willingness to pay, demonstrate measurable value and establish repeatable solutions. Lead commercialization and business growth •Develop and execute the B2B Travel Services go-to-market strategy, includ