Implementation Manager, Singapore

Company Founded by CPAs, tax attorneys, and engineers, Taxbit is the leading innovator automating global tax reporting for the digital economy. Taxbit's AI-enabled platform streamlines compliance related to digital assets, payments, and other financial transactions. Its unique combination of deep subject matter expertise and AI-forward technology have made it a fast-growing disruptor trusted by the world's leading fintechs, marketplaces, digital asset players, Big 4 accounting firms, traditional enterprises, and government agencies. Backed by top-tier Silicon Valley VCs, Taxbit's team is located across offices in San Francisco, New York, Seattle, Salt Lake City, London, Madrid, and Singapore. Opportunity for Impact As an Implementation Manager, you’ll serve as a trusted advisor to our enterprise customers by: • Partnering closely with exchanges, marketplaces, and FinTechs to design, implement, and activate TaxBit’s products and solutions • Working in close collaboration with our engineers and subject matter experts (SMEs) to optimize quality and business impact for your portfolio of customers • Creating feedback loops from our largest customers back to our engineering teams to help inform our product roadmap and design value-adding products You’ll have lots of fun opportunities to scale your impact in a hypergrowth startup! This role requires professional proficiency in both English and Mandarin. This role is open only to candidates who currently reside in Singapore and are legally authorized to work in Singapore (e.g., holders of a valid Employment Pass or Permanent Resident status). The position requires on-site availability and alignment with local business operations. Role and Responsibilities • Own End-to-End Implementations: Lead customer implementations from kickoff through successful handoff to CSM/CX, managing project plans, milestones, action items, dependencies, and customer communications. • Develop and Execute Implementation Strategy: Translate customer requirements and business objectives into a clear implementation strategy, including sequencing of CSV, API, SDK, data migration, validation, and filing-readiness activities. • Drive Customer and Technical Alignment: Understand customer business and technical requirements and serve as the bridge between customer stakeholders and internal teams to ensure the implementation approach meets desired outcomes. • Manage Risks, Dependencies, and Escalations: Proactively identify implementation risks, determine root causes, develop mitigation plans, and escalate issues appropriately to protect timelines, customer outcomes, and time-to-value. • Lead Cross-Functional Collaboration: Coordinate effectively with Sales, Product, Engineering, Support, CSM/CX, and other stakeholders to resolve dependencies, align priorities, and maintain clear ownership throughout the implementation lifecycle. • Own Customer Communication and Trust: Lead effective implementation meetings, provide clear status updates and recaps, communicate decisions and tradeoffs, and maintain transparency around progress, risks, and next steps. • Drive Technical Implementation Excellence: Develop sufficient technical fluency across implementation architecture, data models, CSV/API/SDK integrations, and data validation to diagnose issues and guide appropriate implementation decisions. • Improve Implementation Processes and Methodologies: Identify recurring challenges and opportunities for improvement, test new approaches, and develop scalable processes, templates, workflows, and implementation standards that improve predictability and time-to-value. • Coach and Scale Knowledge Across the Team: Share implementation best practices, mentor and coach peers, create reusable resources and enablement materi