IT Support & Services Manager

Meet Yubico Yubico is a global leader in identity security and creator of the YubiKey, the original hardware-backed passkey. We are publicly traded on Nasdaq Stockholm; our global footprint includes headquarters in Stockholm, Sweden, Silicon Valley, California; and Singapore. Why Join Our Mission? At Yubico, we are guided by a shared belief that your work matters. We operate under a cultural philosophy of Speed with Integrity , pushing the boundaries of technology to secure the AI frontier—protecting both human and agentic AI interactions—and leading the transition to post-quantum cryptography. In everything we do, we live by our core values: • Battle Friction: We constantly look for new ways to simplify our products, our work, and the user experience. • Inspire Higher: We think big, champion the open internet, and strive to do the right thing even when it is difficult. • One Team: We are open, responsive, and collaborative, overcoming challenges and celebrating our successes together. Aligned with our commitment to open standards, we foster a thriving builder ecosystem through the Yubico Developer Program , offering free open-source repositories , libraries, and SDKs to help developers rapidly integrate strong hardware authentication into any application. Through close collaborations with technical partners like Google, Microsoft, and Amazon, as well as newer frontiers like OpenAI, we continue to shape a safer digital world while donating security keys to protect vulnerable communities, journalists, and humanitarian groups worldwide through our Secure it Forward program. The Role: We are looking for a talented IT Support & Services Manager to lead our global IT team. In this role, you will play a critical part in maximizing the team's full potential, ensuring the efficient operation of our Information Technology department, and driving key business objectives. As a hands-on manager, you will focus on executing, optimizing, and maintaining operational workflows. Your responsibilities will include overseeing core technologies, scaling IT support operations on a global level, and managing the IT work queue to ensure service delivery to our workforce worldwide. Based at our Stockholm headquarters, the role requires regular on-site presence with some remote flexibility. About You • You are an approachable, people-first leader who thrives in a collaborative, close-knit team environment. • You are highly process-oriented and passionate about creating order out of chaos through automation and clear workflows. • You are a systematic troubleshooter who looks beyond immediate fixes to solve the root causes of systemic IT challenges. Roles and Responsibilities: • Team Leadership & Mentorship: Lead, mentor, and grow a high-performing, globally distributed IT Support and Services team, fostering a culture of continuous learning and collaboration. • Queue & Service Management: Own the global IT service desk queue and escalations, ensuring effective service delivery and high user satisfaction. • Process Optimization: Design, document, and continuously improve IT processes and automated workflows, utilizing an automate-first mindset to scale with Yubico's growth. • IT Operations: Drive reliable service delivery and optimal performance of core IT services, alongside providing dedicated support for our Supply Chain teams. • Vendor Management: Manage vendor relations and the augmented workforce, including contractor management and tracking renewals and spend for hardware and software suppliers. • IT Asset Management: Manage IT asset inventory and lifecycle to optimize spend, support sustainability, and ensure optimal hardware refresh cycles globally. • Security & Compliance Alignment: Partner with Security to ensure IT processe