Senior Consultant

ABOUT THE ROLE: Accela is seeking a Senior Consultant to join our Professional Services team. In this role, you will lead implementations of the ePermitHub Digital Plan Room, Accela’s electronic plan review solution, for government agencies using the Accela Civic Platform . You will manage implementations from discovery and solution design through configuration, scripting, testing, training, and go-live, ensuring projects are delivered on time and within budget. Working closely with cross-functional project teams, you will help deliver solutions that support local and state government agencies around the world. As a subject matter expert in Civic Platform configuration, EMSE scripting, plan review and permitting processes, and REST-based integrations, you will partner with Engineering, Product, and Project Management to influence solution design, establish best practices, and develop reusable tools and approaches. You will own implementations end to end with a high degree of independence while helping strengthen how the broader team operates through improved processes, scalable solutions, reusable patterns, and mentorship of other consultants. SPECIFIC RESPONSIBILITIES: • Analyze client and implementation team needs; deliver scalable solutions that meet both business and technical requirements. Lead discovery with agency stakeholders to understand current plan review processes, pain points and goals. • Analyze an agency’s existing Civic Platform configuration – record types, workflows, custom fields and tables, standard choices, document types, Citizen Access settings and existing EMSE scripts – and translate it into a preliminary Digital Plan Room solution design. • Design with a focus on user experience, performance, and maintainability. Produce clear solution design documents, configuration specifications and business-rules documentation that agency staff and teammates can act on. • Collaborate with our engineering and product management teams to architect innovative plan review solutions that drive efficiency and standardization, acting as the voice of the customer through reproducible bug reports, well-scoped enhancement requests and real agency context. • Own Civic Platform configuration and custom JavaScript (EMSE) scripting tasks, including design, testing, documentation, and promotion across development, test and production environments with disciplined change control. • Design and run testing and user acceptance with agency staff; deliver administrator and end-user training; lead go-live and hand off cleanly to support. • Independently own multiple concurrent implementations from kickoff through go-live, partnering with a dedicated project manager who owns schedule, budget and stakeholder communication. • Serve as senior technical escalation for production issues: reproduce, read logs, isolate root cause across the Digital Plan Room, configuration and Civic Platform, and drive resolution; turn recurring issues into documentation, configuration-guide updates or product enhancement requests. • Enhance and evangelize best practices, tools, and frameworks to deliver customer success globally. Identify and build efficiencies – automation, templates and tooling improvements – that make implementations faster and more consistent, and champion consistent use of Jira, Confluence and GitHub across the delivery lifecycle. • Act as a trusted advisor to customers and project teams. Support sales and scoping through discovery calls, technical demos, effort estimation and statement-of-work input. • Mentor and guide junior consultants, fostering knowledge-sharing and professional growth; review configuration and code and promote reuse of proven patterns across customer implementations. • Travel up to 25% to client sites